Internal server error

Hi all

I'm an employee of CAMC. 

I can confirm the following -

We were notified of an issue with UK Site Bookings this morning and are currently investigating the issue. Bookings are not visible in either the My Bookings section of the website or the mobile app. However, they are currently visible to staff on the sites network.

The website is currently running on limited infrastructure due to a connectivity issue between various components of website and the database where the bookings are stored. 

This is being treated as P1 (priority 1) incident at the moment and is being investigated by various teams within CAMC's IS Dept.

Apologies for any inconvenience caused.

Justin

Good to get an update. Thank you.

Thanks for posting this Justin

Perhaps, as others have suggested (and many others think the same) when you get back into your office, could you voice our opinions and ask why does such a huge organisation  - CAMC - have so many issues with its website? In this day and age of technology, it is quite frankly very poor service towards its members.

Many thanks

Thank you Justin. Hope you can get it sorted quickly.

peedee

if this is high priority ..... 🙄

I wish I had booked the site I wanted yesterday when I had the chance!

Hi Jonray

I can't reply in any official capacity to your post. As you probably know, it's usually Rowena that speaks for CAMC on Club Together. 

All I can say is that we currently have 3 different technical teams investigating the issue. Any outages related to the corporate website service or the membership service are always treated as a priority and raised internally as a major incident.

Once resolved, we always carry out Root Cause Analysis and put measures in place to prevent the same issue from recurring. 

Regards

Justin

It makes a welcome change to have feedback. 

Well done, Justin, you’ve proved the skill of communication is alive and well. 

Good luck with getting things sorted. 

We have identified the issue but are currently unable to resolve the connectivity between the website and the membership database. It has been escalated to our external partners

Justin

There ya go Justin-the 4th emergency service👍🏻