Thank You

Latest update…

We’ve made good progress in a very controlled and safe manner to restore our website.  We are expecting the app to be live soon.  Most of our administrative systems are working fully, as are our secure payment gateways. You will see further improvements to member services over the coming days.

Working closely with our technical experts and their cyber security team, we have received a positive update on the investigation into the incident.  While investigations continue, they have informed the Club that there is no evidence to suggest that any member data has been stolen.

We extend our sincere thanks to the Club’s IT team and our expert partners who are continuing to work hard to restore the remainder of our club systems. This work will continue over the coming days and over the weekend.

We will of course update you of any progress.

You are now able to book all of your planned holidays for this year on our UK campsite network, at one of our European campsites and even further afield on one of World Wide tours.

Great news Rowena - especially the info about our data.  Well done to all concerned and thanks for keeping us informed.

Thank you for the update Rowena.

Latest update

Club systems, including the website and app are back online.

Our cyber security advisors are continuing with their investigation, this is a very important step in our recovery process and is being undertaken in a thorough and considered manner.  We will of course notify members of the outcome once it is complete

We again thank you for your understanding and support during this time.

Important Cyber Security Message from the Director General of the Caravan and Motorhome Club: Latest Information

Rowena

That seems to be the same as the email sent out to members? I thought it quite a detailed explanation of the situation. It's good that members will be contacted personally if their data has been put at risk. I suppose for all of us its a waiting game to see if anyone experiences any issues. As it seems that no payment information was compromised it is possible that members could be contacted seemingly from genuine Club sources which people will need to be on guard about. 

David

In the past three years we have experienced almost monthly scamming attempts of many kinds. Some so very simple (they may be the worst), a few a little more sophisticated but appear speculative and one or two which were audaciously clever and could have caught out the less aware. Strangely we haven’t experienced any attempts over the last four weeks but we, like everyone else should remain vigilant and extremely careful. Such is life these days. The scammers walk unnoticed amongst us. We need to keep vigilant and suspicious at all times, unfortunately.