High Onn - not a review; communication issue

On the High Onn site page there are several reviews relating to the arrival of travellers on the site and causing  problems for members already there, and arriving in later days.  Reference is made to the wardens trying to address the issue, and the police being called.  My guess is that as it is private property the police are unlikely to to be able to act.

I have not seen any response from the Club.  I really dont think the Club understands the power of social media or the reputational risk of not responding to this issue.  The subject is now being discussed on at least one other forum.

I appreciate that this is a difficult issue for the Club to resolve, especially as I understand that the  site has no entrance barrier.  It is not the only site to be visited by travellers.  The major issue seems to be that they will not follow site rules, even when they are members e.g. not pitching on pitches, but just anywhere, misusing facilities, being excessively noisy.

I am sure that the Club must be doing something about this - it has been going on some time, and I am sure wardens are briefed about what to do, BUT members are unaware of any of this.  Communication is key to reputation and member satisfaction.  

It took a lot of pressure before the Club made any announcement about the debacle of the entrance road to Cirencester site; I am sure there are other examples as well.  The Club really needs to make an effort to keep members informed.