Excellent Customer Service
3 replies
Bazalab replied on 14/08/2019 15:02
Rufs replied on 14/08/2019 15:31
Posted on 14/08/2019 14:21 by Frank GillI can't praise Powertouch/Truma UK enough for some excellent service. New handset for motor mover ordered monday night delivered first thing this morning with instructions on how to program it in, 5 minutes and all back up and running better than ever.
richardandros replied on 14/08/2019 18:59
Posted on 14/08/2019 15:31 by Rufscan almost black cat this, was in southern Spain early in year when a leg of my Kampa 390 air awning punctured, called Kampa on the Thursday PM, new leg was delivered on the following Tuesday, fitted and awning back up Tuesday evening.
Posted on 14/08/2019 18:59
Agree - we had a Kampa awning - just a few months old - when, at the start of a two week holiday in Devon - it wouldn't inflate properly. Went through all the usual checks with the supplying dealer - and then with the N England Kampa Rep - couldn't sort it. This was at 3pm on our first day. By 8.30 the following morning, a new awning had been delivered to our campsite - free of charge.Couldn't ask for more
Have had a similar experience with Powrtouch.
Frank Gill
Caravanner