Van Levelling

Might it be an idea to send them a photograph of the problem first before going to the expense of carriage? Are they still usable? If they are not I can't see the point of them being returned to you.  BTW you might want to check out Hermes as they have collection points all over the place and I have always found them quite reasonable for carriage costs.

David

As far as I am aware because its only your opinion they are faulty, then you pay the postage and if indeed they are faulty then you get a replacement plus refund of postage cost.

It's a chance you take because the manufacturer may say "not our fault", in which case they will return the goods but not refund the postage.

I assume you didn't purchase from a seller in which case its them you deal with and not the manufacturer.

How much are new wedges and how old are the damaged ones? It’s all factors to consider under the heading of wear and tear.

As with anything bought it’s the seller who is responsible not the manufacturer, if fairly new get the seller to send back!!!