IanH replied on 05/07/2016 17:23
Posted on 05/07/2016 17:23
I have a mobile phone contract with Three Mobile. The signal is pretty reliable and I like their 'feel at home' offer. But I do find them a little annoying at times.
I took out a new phone contract three years ago - 'All you can eat' data and a lot of calls. Excellent, I thought.
Then I found that you couldn't use the phone as a personal hotspot, without paying extra. Drat!
Then I read that Three were including mobile hotspot in their packages, so I rang them to confirm. "That's only for new customers" I was told. Drat!
Then I read that they were including calls to 0800 number......but only for new customers.
When my contract ended, I moved to a sim-only deal with them and I now get the 0800 calls and 4Gb of personal hotspot a month. Great!
Using the hotspot on holiday tends to burn through the allowance though, and I was pleased to see that they were now giving up to 30Gb of hotspot with 'all you can eat' data packages.......but when I enquired I was told - only for new customers!
No matter, my 12 month sim contract is up for renewal now, and I see that they are doing an offer of half price rental on sims and phones for the first 6 months! Great, I'll have that please!
You guessed it - that's only for new customers!
Do Three not care at all about their existing customers??
IanH