Service with a smile

I suppose a cynical person would say that's easy to do, when you can sell a fourpenny bar of soap for £4

Still good service though.....

I've got a lot of time for Lush. Their customer service is exceptional

We had delivery of a leather sofa from m&s what a mess back cushions to small seat cushion appeared to have far to much lepather and no legs  not amused delivery guy phoned furniture manager and took photos 

when I spoke to manager he said and I quote " right then do you want a refund " me, I beg your pardon after waiting 12 wks you expect me to agree to a refund so you can wash your hands of this mess , I think it best I don't speak to you at this point I'm upset and angry so he agreed to call me back in 48 hrs ......no he didn't I contacted them and was informed they had gone ahead and  ordered another sofa  without even asking me

I explained we had already disposed of ours and could not possible wait a further 12 weeks they said o k keep the one you have until the replacement arrives we agreed as for the legs

NEXT arrived with our armchair and guess what they lent  us a spare set of legs now that is excellent customer service

I emailed marks customer service and a gift card arrived for £25  

will we order furniture from marks again I think definatly NOT 

Don't even know what Lush sell but do know that for the last 2 years at least they have come tops for customer service and satisfaction so they obviously know how to keep their customers happy.

Don't even know what Lush sell but ....

There's always Google 

They sell smelly soaps etc 

Well I smell without their soaps so perhaps I won't need them.

Imagine, buy a caravan, find its a lemon, and get another one free

What lemon or caravan