No Internet ....Scam ! or what

I had a call yesterday asking to speak to Mr or Mrs H - So I read him the total riot act for assuming there was a Mr in the house!  One of my bugbears - think of all the bereaved ladies you idiot!  So he said he thought he better leave me alone - no says I you better tell me why you are calling - surprise surprise he was trying to sell me something but I do hope he won't ASSume there is a couple in the house.  He knew enough to have a name - so presumably someone had sold my details but they certainly hadn't sold Mr and Mrs H - the OH has a military rank and never lived here! 

I almost fell for the Microsoft on as I had contacted Curry's who had just sold me the laptop - and I was having a problem with it - but I stopped him dead when he asked to access the computer. 

we had a call from " microsoft" to say that our laptop had a problem when i asked them which one and model they said the one you are using now sorry there is not one switch on  click and they were gone.  malc

While having my computer looked at on Monday another customer said she had lost all the icons off her home page.  She was a BT customer and apparently there is a scam running where a third party gets control of your computer and then demands money to fix it.  Don't understand exactly how it works.  Apparently it happens with other ISP's