Late delivery of new motorhome

Noony replied on 10/07/2017 21:10

Posted on 10/07/2017 21:10

Has anyone had experience of late delivery from a motorhome company? Clock is ticking very close to our holiday, but can't seem to get any answers and not sure what to try next.

All reasonable suggestions taken on board!

Thank you in advance for advice!

JVB66 replied on 10/07/2017 21:29

Posted on 10/07/2017 21:29

"Late" delivery of all types of leisure vehicle is not unusual, a lot is down to unrealistic dates given by "salesmen", you could try telling them that if it is not delivered by the date they first advised you of you will cancel the order as they are in breach of contract

SteveL replied on 11/07/2017 10:01

Posted on 11/07/2017 10:01

Does the company also hire vans? If so perhaps you could get them to supply one FOC for your holiday, as yours is late in arriving. It would be good for future relations with yourself.

Also it does of course depend on what you were told and signed up for. When we purchased our current caravan we were told two dates earliest and latest. It arrived a couple of weeks before the latest but well after the earliest.

Milothedog replied on 11/07/2017 15:30

Posted on 11/07/2017 15:30

Another concern that springs to mind with a last minute delivery before a holiday is not having the opportunity to just have a quick overnight stay in it to make sure everything is working as it should.

Good luck and I hope it works out for you.

hitchglitch replied on 12/07/2017 19:26

Posted on 12/07/2017 19:26

Our Motorhome arrived three months early which was totally unexpected. They had to keep it for a long time until the new registrations were in. Who knows how they work?

BlueVanMan replied on 13/07/2017 14:59

Posted on 13/07/2017 14:59

I am not qualified to advise on English Law (i assume that the supplying dealer is in England) but as a starting point did the contract specify a delivery date for the vehicle ? It it didn't then it may be that delivery within a reasonable time is implied but interpreting the meaning of "reasonable time" will depend on a whole lot of facts and circumstances. In order to have a clear breach of contract "time must be of the essence" however the Consumer Rights Act may be in play and if it is there may be an implied condition of delivery within 30 days unless otherwise agreed. This may have the effect of putting the onus back on the dealer to show that he is not in breach of contract. 

So what I am I saying ? I am saying that it is well worth taking proper legal advice before proceeding to the next step. You may be able to get free advice from the Club worth a phone call to check or from your local CAB or Which if you are a member.

Good luck with this I hope you can resolve it and remember to remain calm and courteous with the dealer because anger does not help to resolve disputes. 

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