Lady Margaret's Park closure for refurbishment

DrFixit replied on 21/09/2021 17:28

Posted on 21/09/2021 17:28

We have just received information, via email on 21/09/21, affecting our booking with you at Lady Margaret’s over the New Year period.

We booked our 6 night stay last year, at the earliest possible date, and at that time there was no mention of any possible future works or site closure – if there had been we would not have booked, unless that is why you didn’t tell people! We are extremely annoyed that you are giving us such short notice of a possible closure, especially at such a busy time of year when sites are booked up early.

We are part of a  group of 3 vans  that have booked together at this time of year for the past 12+ years and this in itself is one reason why we book a site for this time of year early. Giving us this information at such short notice is absolutely no use at all. We are between a rock and a hard place – having to try and find another site and miss out on Lady Margaret’s if the site remains open, or keeping the booking open, with fingers crossed, and risking having no where to go if the site closes.

You have forwarded details of 2 alternative sites – one is almost in our back yard but even so neither of these two sites can accommodate 3 vans at those dates – totally useless as an alternative option.

Takethedogalong replied on 26/09/2021 11:42

Posted on 26/09/2021 11:42

Annoying for the OP yes. But if it was me, I would try Rosedale, which is a lovely Site with all facilities and not waste time on this issue with the Club. Get your break sorted at a nice alternative.....then argue about communications with the Club, leave it any longer and others will get the alternatives first.

I do agree that communication from HQ to the Membership is dire at times, and not what to expect from a multi million pound business. And using Covid as an excuse is poor frankly, this pre dates Covid.

replied on 26/09/2021 11:56

Posted on 21/09/2021 21:08 by

I have found myself in a similar position to the writer of the original post. I too received an email today informing me that the site MIGHT be closed from November 1st.
Whilst I understand that the Caravan Club has had ideas in the pipeline to enlarge and renovate this site for sometime, I find this "last minute" decision to inform the membership totally unacceptable. It seems that planning permission has not yet been granted so the site is quite likely to stay open anyway. Surely a better decision would be to wait until AFTER permission has been granted and at that point stop taking further bookings and notify the membership.

If I recall, there was a proposal to complete these works a couple of years ago and in that case, the Club refused to accept bookings until it was known for sure whether works were to commence or not. This was in PLENTY of time for people to find alternative accommodation, which we successfully did. - A quick check at the proposed alternatives given to us show that we won't be so lucky this time.

The Club knows how pitches are in such great demand, especially at New Year when this site is always fully booked, so to expect over 100 pitches to be found at short notice elsewhere is a tall order.
The reason we choose Lady Margaret's is because of it's location so that we can meet-up with friends and family at New Year. If I wanted to be 20-odd miles away, then I'd book a site 20-odd miles away!

So, I'm left with a tough decision, do I stick with this booking in the hope that the site stays open or cancel it in the vague hope of finding somewhere else?

This is a very poor way to treat the membership who have stuck with the Club despite getting precious little for their membership fees over the last 12 months or more.
Maybe I shouldn't have been so quick to pay that £54 membership fee last week. :(

Posted on 26/09/2021 11:56

So, I'm left with a tough decision, do I stick with this booking in the hope that the site stays open or cancel it in the vague hope of finding somewhere else?

Try and  find an alternative first

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