GRRRR!!! Internet Banking security...............

I've just been trying to make quite a large transfer from my internet bank account, which has been flagged up as needing the Payment Verification Team to take a look at it.  As a result I had to answer four 'security' questions.  I could only give a truthful answer to one because the others needed 'None of the Above' answers.  Apparently I 'failed' because one of the questions was 'Which of these companies do you have a mortgage with?'.  I was read a list and answered 'None of the Above'.  However, in the list one of them was the company we used to have a mortgage with, but this was paid off more than eight years ago so we no longer have a mortgage!   I can only presume I was supposed to have given this company as my answer!

Now I have to take my passport and a utility bill into my bank tomorrow.  I called in at the bank this morning to ask if I could make this transfer and was told that as it was under the maximum amount there was no problem!

I am steaming!    I asked if I could speak to a manager to say the question needed to be 'Which of these companies do you have, or have you previously had, a mortgage with' in order to be able to give a correct answer!  But apparently I'm supposed to give an incorrect answer in order to 'pass' the security questions.

Be warned if you're asked similar questions!