Energy Bills...that time again

Here's a link for u switch

I believe that these days your supplier has to have you on the best tariff that suits your usage.Oddly were with British Gas dual fuel but on every bill/statement we get it recommends useing Sainsbury,s (in the small print) who are partners with BG.Trying to asses the best tariff yourself is virtually impossible as the rates can change not just monthly but daily and even hourly.

v9

   I' m with Sainsbury's at the moment and have been quite happy with them since moving from the dreaded NPower. But I have sent two emails asking what they have to offer, but only had auto mails stating they will reply in 5 days , but to no avail. Due to this it made me take a look on U switch as I left it too long when moving from NPower and it cost me.

Surfer, I had similar problems with B/Gas, no one interested in listening. They expect you to just accept it & shut up. You have the power to better your current situation. If you don't they'll never get that 'customer centric' attitude. They've had it too easy for too long. Move on, choose another supplier. They are arrogant, they used to bombard me with Emails telling me how good they are. I send Emails to test them. . . .No reply

Been with Ovo for 2 years.  So far all good.

Like V9 I'm with British Gas, and I am very happy with them. In my case their service has been faultless and I am more than happy to stick with them.

I now have smart meters for both gas and electric (Also via British Gas) and a "Hive System".  My gas and electric power is now so much easier to manage that I am confident that future bills will reflect that.

TF

Like V9 I'm with British Gas, and I am very happy with them. In my case their service has been faultless and I am more than happy to stick with them.

I now have smart meters for both gas and electric (Also via British Gas) and a "Hive System".  My gas and electric power is now so much easier to manage that I am confident that future bills will reflect that.

TF

BG also did our cavity wall insulation free of charge

v9

Like Pedee and Tigerfish, we have a smart electric meter which updates us on usage daily, and in the current absence of telemetry for gas, we read our meter monthly. Monthly results are then entered into Excel, which allows us to calculate and compare actual costs with various tariffs on offer. We endeavour to keep a 'green' home, with LED lighting, induction hob and a ' smart' thermostat, which combine to confound the wild claims of energy providers. Even so we regularly have to fight off their monthly recommended tariff increases with our own verified data. Our monitoring is sufficiently detailed to have picked up an increased electricity consumption following 5 days when we had the caravan in the drive with the Alde heating running. If you think that this approach is time consuming, then you are wrong, it takes less than 5 minutes/ month, and because our smart thermostat recognises when we are out for the day and turns itself down, we can switch the heating back on with our smartphones before we return. I'm not sure what our efforts save us PA but I do know that they allow us to source the best deals, they are green an they save us a few £hundred every year.

Like V9 I'm with British Gas, and I am very happy with them. In my case their service has been faultless and I am more than happy to stick with them.

I now have smart meters for both gas and electric (Also via British Gas) and a "Hive System".  My gas and electric power is now so much easier to manage that I am confident that future bills will reflect that.

TF

Our new gas boiler due to be installed soon will "talk" to Bristish Gas which will be a great improvement. However neighbours with very thick stone walls were not able to use this system with a new boiler. Whether anyone can move to a smart meter will depend on the signal strength, it's very varied in our village, just over the road from us people can't get a reliable phone signal. It's been interesting reading how some of us tackle the issues in reducing costs. 

What bugs me is the self congratulating Emails, telling me what the energy company has saved me, wrong-they actually increased their charges to me, it was my attitude to energy use that brought the actual costs down. Smoke & mirrors. Cynical?, no just realistic. I have it all there since the Govt forced the energy industry kicking & screaming into the world of transparency.

Like V9 I'm with British Gas, and I am very happy with them. In my case their service has been faultless and I am more than happy to stick with them.

I now have smart meters for both gas and electric (Also via British Gas) and a "Hive System".  My gas and electric power is now so much easier to manage that I am confident that future bills will reflect that.

TF

Write your comments here...Like you TF.  We are with British Gas and have had smart meters installed. I have to say that any time we have contacted them with any enquiries they have been very helpful and polite. We have no intention of changing supplier. --  I have often recommended them to friends. 

In general I usually find that companies respond in the same manner as the enquiry is made.  If customers are  polite and non- agressive then the company will respond in a similar manner. 

Cheers..... K