Broadband/Phone contracts

My friend changed from BT to sky about 2 years ago and still uses her BT e-mail and has not been charged anything , they want you to believe them so you keep paying !!

Of course, some people don't actually know that they are still paying a direct debit.......?

I think the John Lewis/Waitrose offer is run via Plusnet which in turn is owned by BT!!! Having said that have been with Plusnet for years and found they always good on service if the need arises. Its been a while since I looked at the JL offer but they used to be quite restrictive on the amount of download allowance so I would check that out. If you use it a lot for catch up TV you will use a lot of data.

As an aside regarding the e-mail address. I have been using a BT e-mail address for well over 10 years. Whilst I still use them for phone services I have not used them for internet for years. Perhaps its the phone that keeps the e-mail address.

David

We left BT about 15 months back for exactly the same reason, and are presently on a £12 per month deal for phone and BB with SSE.

 I expect it to rise a lot when we come to the end of our 2 year deal, so we will probably change provider again. It is quite a hassle, much more difficult than changing energy supplier, which we will probably need to do in a month or so.

We are also BT customers as no one else can provide our internet 0.5mbs maximum, hopefully this year we are getting connected to fibre, I have to agree there customer service departments in India are a very poor service, the one in Northern Ireland is better, I had a faulty hub & could not get any one to replace it they just kept saying "we will now reset your hub sir that will sort the problem" however it never did , 1 email to head of BT customer services a new hub arrived 2 days later they also reduced my broadband fees as it's so bad,even threw in free caller display and weekend + evening calls 

Just back from a trip. Its happening on20/1. e mail from BT saying I need to contact them to keep my bt e mail address. Will sort out tomorrow.

Bt have just phoned.  Loyalty Customer Department, Newcastle. After some chit chat regarding my transfer I have now been offered. 12 month contract. Line rental paid 12 months in advance ( as I have done for some years) which equates to £17-09m.  Free Broadband for 12 months. with all add ons like security. Free BT sports package to 19/9/ 17, with option for me to renew free again on that date.(this date may coincide with the original BT sports package deal)Unlimited calls £6-50pm.. Have just cancelled the John Lewis deal. The new BT deal is in fact cheaper than the advertised deals. Why o why did they go to all this parlaver instead of giving a  reasonable deal at the outset. They say they will confirm the details within the 14 days cooling off period. I wait.

That's a very good deal.

So, £23.59/month for line rental, broadband, unlimited calls and BT sports.

I assume fibre would be extra?

Still a good deal though.

Yes no fibre here. They also offered free SIM card if I had a mobile.

I changed from BT to Plusnet some years ago (which, ironically, is owned by BT) because of poor service from BT - and have not regretted it (so far). I would, however, have lost my BT email address which I have had for donkey's years and wasn't prepared to do that so I now pay BT £5 per month for a BT Mail account and it has been the same ever since I~ switched.  It is still cheaper than staying with BT, plus service is better.

Plusnet, however, try to increase their broadband rates every year but haggling with them usually sorts that out.