tephi850 replied on 29/11/2023 10:57
Posted on 29/11/2023 10:57
Earlier this month my friends purchased a new motorhome and to try it out, they booked the weekend of 24th to 26th November 2023 at the Burrs Country Park site.
I decided I would join them in my caravan but when I tried to book, there were pitches [only] available on Thursday 23rd and Saturday 25th November but nothing on Friday 24th November 2023. It indicated the site was full that night.
I kept checking back in case pitches became available on Friday 24th November 2023.
However no pitches did become available and indeed when I checked for a final time, the booking system showed the site as completely full with no pitches of any type available.
As I live within walking distance of the site, I therefore arranged to meet my friends at the site on the evening of Saturday 25th November 2023.
Imagine how I felt when I arrived at the site on the Saturday evening to find pitches clearly free, not being used and hence available. Indeed my friends told me they thought there had been pitches free on the Friday evening as well.
I immediately checked the booking app and – lo and behold – it showed the site as full.
Therefore I am suggesting that the booking process is clearly not fit for purpose as it is clearly providing inaccurate and false information regarding pitch availability.
I cannot believe that a number of people simply failed to turn up on the Friday and Saturday evenings and forfeited their deposits – there must have been cancellations which I can only assume were not updated on the booking system.
I would like to know if any other members have had a similar experience to me and if they have any suggestions as to how the system could be improved
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tephi850
Caravanner