An unfortunate booking experience

What did the wardens tell you when you asked?  

Shouldn't this be moved to the discussion pages?

peedee

Why not report it as such via email?

There was a similar post on one of the Facebook groups the other other day, different site but the same situation with site showing full. Out of curiosity I checked the website on my PC and low and behold it was showing availability for the times the poster wanted a pitch. Is there a glitch with the app or is insufficient information being put in? Previous advice would be to ring the site in question but it seems not so easy to do that now as staff are often out of the office. Unfortunately I have no answers for you and you would really need to take it up with the Club direct via the Contact Us button at the bottom of this page.

David

I experienced the same with the booking calender , when browsing a few sites last week. Burrs and Poolsbrooke were two of them.

Initially the calender would come up with every night and pitch type full for the whole of the month. To get around this i would forward the calender to the following month, which would then populate the calender for that month (December), i would then click to go back to November and behold the calender is populated with available pitches for the month i wanted in the first place.

Its not the first time ive experienced this, i can remember the same thing happening back in June/July time, when trying to book a site in Cornwall for the following day.

It’s always worth ringing the site direct (and hoping someone picks up) if the booking system shows as full. It’s no secret just how inconsistent the booking system is at the moment, and has been for a while. The Club isn’t at its finest with technology and sometimes the old fashioned but simple methods give a better result. Even better if you are on the site looking to extend, or live close by, then direct contact with the Staff is best.

Makes one wonder what the heck those IT bods are actually doing in their all too frequent "Maintenance" outages.

This is not an isolated booking problem. The system/s used are obviously at fault.

On Tuesday night I made a booking for the Tewksbury site next year. The confirmation I expected did not come through, so I waited. It appeared a while later, sent to an old e-mail address I had removed from my details 12 months ago and included my previous home address that I had updated 15 months ago.

I went online and sure enough my details are recorded correctly. I have been receiving general e-mails and communications correctly, so what is happening with the booking system.

Colin

I can't make comment on the booking system as I'm not at work now and have no need or desire to use it but mention is made above of empty pitches onsite but showing full on the booking pages. Just because a pitch stands empty it doesn't necessarily mean it's for sale. There are quite a few reasons for this, demand, staffing levels, maintenance etc. The staff on site are there to answer any queries you have including why there were all those empty pitches you couldn't book and if the booking system was at fault. 

JK

I have been browsing a few sites recently for a short break and have not noticed any sites showing fully block booked. Some weekends showing full but that is all. I made one booking without any problem. It does make one wonder if the problems are in fact down to the booking system or the devices used, perhaps site specific or finger trouble?

peedee