When is a rule not a rule?

Now that’s proactive-let em know it’s not on before they get to the point of no return👍🏻

I purposely avoided any comment on the reception, as we have no way of knowing what actually happened. One persons rude is another’s rather abrupt. My point was if early there is not really an issue finding somewhere to park. Hopwood is actually one of the better ones. We have never had an issue finding somewhere there, either with our 12 m caravan rig or much shorter MH. Becketts at the end of the lane is admittedly more suited to a MH.

I worked in the service industry for around 45 years and agree with what you say and from reading many reviews and the comments on this site, it is obvious that certain members seem to think that THEY are the only members of the Club and it should cater specifically for THEM ALONE, even though they often don't read the information about the site prior to arrival.  A reviewer recently even mentioned that a site which regularly receives 4 and 5 star reviews was "hell on earth", simply because it did not match their expectation of it.  I doubt if any sites have everything that every single member wants!  Of course, there are times when a complaint is justified but often it is due to circumstances beyond the control of the wardens or the Club but the good reviews and comments, far outwiegh the negative ones.

My main point is on whose behalf is the club run for and the decision to alter arrival times was made without any consultation. The point I have already made is we are customers as well as members!
I know it was my fault for arriving early( something I always try to avoid)but I hadn’t planned to. Someone refers to Becket farm shop to park up, if you know the area you will know it is always full, anyway why should they a private concern accommodate my 40 ft outfit. Yes Hopwood services is 4 miles away but I came from the opposite direction, by the time I realised I would be early due to no traffic problems I had passed all possible legal parking up places. 

My main point is on whose behalf is the club run for and the decision to alter arrival times was made without any consultation. The point I have already made is we are customers as well as members!

Tescos didn’t consult me when they changed there opening times recently and I spend a lot more money with them than I do with the club. I’m not sure why any organisation, even a club needs to do so. Clearly it was for operational reasons. I suppose as with Tesco if I don’t like it, I am free to take my business elsewhere. That’s of course if you can find a site that allows access before 1pm.

Why do you think the club needs to consult you and me about a day to day operational matter? Should they ask us what colour the toilet doors should be or what type of lawn mower to buy? Of course not!

We empower the club council by voting (or not) for its members and they consult with the employed staff who organise the running of the club and its sites on a day to day basis. If there is something you don't like, either vote accordingly for/against a council member or raise it at the AGM. It's our club and we all have these avenues open to us.

Your hypothesis is rather like suggesting your local council should consult you before changing the refuse collection day.

The irony is, it’s actually the popularity of Club Sites that means there has to be a departure and arrival time stated. You simply cannot let arrivals in at all hours, if there aren’t vacant pitches there for them to go on🤷‍♀️ Hence my comment about perhaps being a tad more lenient at very quiet times.

I see this as primarily a caravan issue to be honest. Fully understand the need to want to drop off asap as it’s harder to park up a towing outfit. Any MH caught up in queuing is rather foolish in my opinion, easier to park up somewhere, or visit something, have a cuppa, then roll onto site a bit later. But that’s only a personal opinion, and others like to do things their own way. 

And yes I do know other Sites allow arrivals all day. But if you have a 1000 pitches, and are never full, the issue doesn’t arise🤷‍♀️ Club Site pitches at certain times are only empty for an hour, things can be that busy. Certainly what we saw at Marazion last year.

Morning

Can I just ask, did you read your booking confirmation email? That would clearly state the earliest arrival time. 

Interestingly modern technology such as phones and sat navs etc are good at giving an estimated arrival time and they update as you drive along so irrespective of the road conditions , traffic or not etc you'll know what time you're going to arrive. Even with a good old map it's easy to judge distances and times. 

JK 

Yes I read my booking conditions and yes my sat nav gave arrival time of 12.53. I travel A46, M6 and then M42, it is normally on the last 10 miles or so on theM42 where problems occur with traffic and I normally que extending my journey time. On this occasion it was clear, no delays, unfortunately on and after this stretch there is nowhere to park up. Obviously there had been delays as shown by my arrival on sat nav.
But yet again the point is being missed…. Who does the club serve its customers or staff? I see from a number of posts that the thought it is we should just abide by what the club decides and why should they consult us. They should because we are the members, we pay our membership fee and we pay for site nights. As I said before I have been a member for 36 years and will continue to be so. The club isn’t perfect, far from it but if members don’t put their point of view how will the management know how we feel. As a last point o have never heard members complain so much about various things as in the last 5 or so years. 

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