Unwanted children

SteveL replied on 20/08/2022 11:43

Posted on 20/08/2022 11:43

I have just spent some time going through “my bookings” on my pad to check the actual price with surcharge, as my confirmation emails are pre increase. I was surprised to find that 2 children had attached themselves to our party at a cost of £6 a night, on two of the bookings. Not only that, we could arrive after midnight and before 2 am and depart between 10pm and midnight. I checked our original confirmations and the addition of children was not my mistake. Might it be something to do with changes related to the new booking system? 

I have amended them now and all is well again. Arrival back to 13:00 and a significant price reduction.

It could be worth checking those bookings.

It doesn’t fill me with confidence in relation to automatic payment before arrival on the new system.

DavidKlyne replied on 20/08/2022 12:54

Posted on 20/08/2022 12:54

I think I may have mentioned this a few weeks ago on another discussion. It seems an odd thing to have happened as I would have thought the majority of bookings were for two people, certainly at some times of year.

David

Takethedogalong replied on 20/08/2022 15:03

Posted on 20/08/2022 15:03

This is not a holiday experience we are involved in thankfully, but I hope it goes as well as it can for those who are. 

vbfg replied on 20/08/2022 16:11

Posted on 20/08/2022 11:43 by SteveL

I have just spent some time going through “my bookings” on my pad to check the actual price with surcharge, as my confirmation emails are pre increase. I was surprised to find that 2 children had attached themselves to our party at a cost of £6 a night, on two of the bookings. Not only that, we could arrive after midnight and before 2 am and depart between 10pm and midnight. I checked our original confirmations and the addition of children was not my mistake. Might it be something to do with changes related to the new booking system? 

I have amended them now and all is well again. Arrival back to 13:00 and a significant price reduction.

It could be worth checking those bookings.

It doesn’t fill me with confidence in relation to automatic payment before arrival on the new system.

Posted on 20/08/2022 16:11

I have to admit that I have never checked the cost of my bookings, except for one night last month when I noticed that I had inadvertently booked a non standard pitch at Knaresborough and couldn't rebook a standard pitch as they were full, so I went to Thirsk for the night instead, saving myself £20.00.  Having read your post, I will in future always check the cost.  I would be surprised if the new system does not have any glitches at all, but it does seem strange to add 2 children to your booking.

vbfg replied on 20/08/2022 16:11

Posted on 20/08/2022 11:43 by SteveL

I have just spent some time going through “my bookings” on my pad to check the actual price with surcharge, as my confirmation emails are pre increase. I was surprised to find that 2 children had attached themselves to our party at a cost of £6 a night, on two of the bookings. Not only that, we could arrive after midnight and before 2 am and depart between 10pm and midnight. I checked our original confirmations and the addition of children was not my mistake. Might it be something to do with changes related to the new booking system? 

I have amended them now and all is well again. Arrival back to 13:00 and a significant price reduction.

It could be worth checking those bookings.

It doesn’t fill me with confidence in relation to automatic payment before arrival on the new system.

Posted on 20/08/2022 16:11

I have to admit that I have never checked the cost of my bookings, except for one night last month when I noticed that I had inadvertently booked a non standard pitch at Knaresborough and couldn't rebook a standard pitch as they were full, so I went to Thirsk for the night instead, saving myself £20.00.  Having read your post, I will in future always check the cost.  I would be surprised if the new system does not have any glitches at all, but it does seem strange to add 2 children to your booking.

InaD replied on 20/08/2022 16:28

Posted on 20/08/2022 16:28

Have checked our 3 winter bookings and all is well, no unwanted company and arrival times during daylight.

Thanks for flagging this up Steve.  As you say, it doesn't instill confidence, if gremlins like this are happening, for a system taking payment in advance.  At the moment our payment card details are not on the system and I'm not sure I would want my credit/debit card details held on the new system; with the likes of eBay and Amazon there is the option to remove any payment details, I wonder whether the new system here will have that option, once the deposit has been paid.

Cornersteady replied on 20/08/2022 19:54

Posted on 20/08/2022 19:54

All checked and all correct, but I'll keep an eye out for any changes. Actually I do have unwanted children that I pay for but they're still on!

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook