wedgy replied on 14/03/2023 15:07
Posted on 14/03/2023 15:07
Just attempted to ammend a booking made last year before the new improved system came into being. I needed to move the departure date back one day however no matter how I tried the system would not let me complete the process and offered random banners saying profile insufficient or guest details required or partners date of birth incorrect etc etc. I rang HQ and the ammendment was made in an instant without the requirement for deposit, the reason given for the problem was that the new system could not recognise the booking made on the old system. What would have happened if I attempted the ammendment out of office hours or at weekend ?? All very frustrating after being on hold listening to the pre recorded message telling me how the club have made significant improvements to the online booking system - really !!
1 person likes this
wedgy
Caravanner