Site night refund
9 replies
ChrissieR replied on 24/08/2021 09:45
Cornersteady replied on 24/08/2021 10:08
SteveL replied on 24/08/2021 10:13
JVB66 replied on 24/08/2021 10:20
ChrissieR replied on 24/08/2021 10:29
JVB66 replied on 24/08/2021 10:47
Cornersteady replied on 24/08/2021 10:53
Posted on 24/08/2021 10:53
Perhaps this is something new but like JVB we were always given refunds on the spot. Perhaps something has gone wrong. Sorry can't be more help.
PS - it goes back in to the card you used to pay with, so do you have different cards? I've been caught out like that before.
DavidKlyne replied on 24/08/2021 12:43
Posted on 24/08/2021 12:43
Refunds to cards do take a day or two longer than sales to appear on your account but not ten days! Sounds as if its been forgotten about and hopefully your email will result if the refund being done. One would hope that they would confirm that action but there is a possibility they might just do the refund so I suggest you keep an eye on your account over the next couple of days just in case.
David
ChrissieR replied on 24/08/2021 13:08
Posted on 24/08/2021 13:08
Thanks for the replies, I have phoned the site and they actually answered rather than go to voice mail. I think we’ve established that the member of staff who dealt with it had messed up by saying she didn’t need the card in order to refund. I did find this surprising at the time. According the the site manager it’s now out of their hands so I have rung Head Office again who are going to chase it for me.
ChrissieR
Caravanner