More site closures
34 replies
Wherenext replied on 17/10/2021 15:01
Posted on 17/10/2021 15:01
Gatwick is shown as being Open All Year in the handbook.
This isn't the first time the club haven't kept members informed of important decisions. Do they not realise they are in the Leisure Industry and this is 2021? It often seems to me that this club, lauded to high heavens by some members, are still not doing the basics right.
Run Sites - Have members? - keep them informed of decisions affecting sites!
Not rocket science.
This can't be put down to lack of personnel. This sort of thing can be done from home or by the same person who has to go into those web pages of those sites and block any further bookings etc.
2 people like this
JVB66 replied on 17/10/2021 16:09
peedee replied on 17/10/2021 16:24
Pathfinder replied on 17/10/2021 16:47
Compo replied on 17/10/2021 16:50
Posted on 17/10/2021 16:50
I don't think this forum should be the first place the club inform members of the temporary closure of sites. It is more important to place the information on the actual sites information page as has already been done apparently. Why do some members who use the forum always think this is the best platform to inform members of such decisions. As long as the members who have already booked the sites for the relevant periods are informed and the members who intended to book the sites can see that it is closed from the sites information page, then job done. As I understand it, only a small percentage of members bother with the forum anyway.
4 people like this
JVB66 replied on 17/10/2021 16:56
Posted on 17/10/2021 16:50 by CompoI don't think this forum should be the first place the club inform members of the temporary closure of sites. It is more important to place the information on the actual sites information page as has already been done apparently. Why do some members who use the forum always think this is the best platform to inform members of such decisions. As long as the members who have already booked the sites for the relevant periods are informed and the members who intended to book the sites can see that it is closed from the sites information page, then job done. As I understand it, only a small percentage of members bother with the forum anyway.
Posted on 17/10/2021 16:56
How many read the site information pages , as can be noted by those arriving on sites early when it states on all sites information the earliest arrival time? and site staff when pointing it out to members it is also on the confirmation emails ,are met with a blank stare
Compo replied on 17/10/2021 17:02
Posted on 17/10/2021 16:56 by JVB66How many read the site information pages , as can be noted by those arriving on sites early when it states on all sites information the earliest arrival time? and site staff when pointing it out to members it is also on the confirmation emails ,are met with a blank stare
Wherenext replied on 17/10/2021 19:39
Posted on 17/10/2021 19:39
Compo,
I have just logged onto the web page for Gatwick site. There is no obvious information on there as of today to show it will be closed. If I had a booking for Christmas at that site I would just assume that many more people had the same idea as all of the possible booking dates are shown as FULL.
I don't think members posting on here expect information to be posted here first at all. They do expect their club to post information on ALL of their media outlets, whether it be social media, forums or their own web pages etc.
It's not too much to ask for is it?
5 people like this
DavidKlyne replied on 17/10/2021 20:08
Posted on 17/10/2021 16:50 by CompoI don't think this forum should be the first place the club inform members of the temporary closure of sites. It is more important to place the information on the actual sites information page as has already been done apparently. Why do some members who use the forum always think this is the best platform to inform members of such decisions. As long as the members who have already booked the sites for the relevant periods are informed and the members who intended to book the sites can see that it is closed from the sites information page, then job done. As I understand it, only a small percentage of members bother with the forum anyway.
Posted on 17/10/2021 20:08
I don't know as a fact but I suspect that the vast majority of members use online booking, there will always be a small percentage that don't. If the majority use online booking it means they have a email address so the Club could use that to keep members informed? I did have a look at the Gatwick site and there seems nothing on the webpage to indicate any changes except that the bookings after a certain date show as full.
David
harryb
Caravanner