AndyJF replied on 02/09/2022 13:43
Posted on 02/09/2022 13:43
I am posting this to warn people of the horrendous experience we had at the Coldstream Holiday Park. Basically this site is new, and has the appearance of having the absolute minimum amount of money spent on it to be operational. It's not fit for purpose and I would like to warn people about our experience at this site. If you have a large touring caravan, don't go here.
On arrival we found that the adjacent pitch had been allowed by site manager to erect their awning on our grass. This meant that our caravan needed to back in. As the pitch had a sharp slope, this would make it impossible to level the van, as you can't use the rear steadies to do this.
We were moved to a flatter pitch, but the grass and hard standing were not on the same level, our step was not stable. This resulted in my wife having a bad fall while stepping down, requiring an ambulance visit, and a 5 hour overnight wait in A&E.
The state of the site in general is poor. Coarse (and sharp) flint stone covers all roads and hard pitches. It's not even comfortable to walk on and I was concerned about punctures. The pitches assigned to touring caravans are really not fit for purpose. Our drain was actually on the wrong side of the van, and was missing the cover grille, creating a dangerous hole. Obvious trip hazard, and a dog could break a leg.
There are other health and safety issues, such as badly fitted and loose flag stones around the toilet block.
And most disappointingly, after my wife's injury, a call was made to the site emergency number, to which there was no initial response. The duty manager then returned the call, to express her unhappiness about being disturbed in the shower! I kid you not, this is the staggering attitude of management, in response to a serious accident happening on their site.
So in summary, this site needs a lot more money spent on it, and management need some training in customer care. People need to be aware of how bad our experience was. And to Coldstream management I would say that customers are not an inconvenience. They are literally your business.
AndyJF