Change to Payment Page on Site Booking

SteveL replied on 01/11/2023 10:07

Posted on 01/11/2023 10:07

I made a booking a few days ago and another today and in that time the site payment page has been updated. Personally I think they have made it more confusing, but you can judge for yourself.

You are presented with two boxes the top one ticked (photo 1)

If you untick this the bottom box disappears and they definitely don’t take the residual before arrival (photo 2)

However, even if you don’t untick it, unless you tick box 2, it is difficult to see how they can as that box gives permission to retain your details. Perhaps it won’t let you proceed if you do that.

If you tick box 2 to give permission as I did, both boxes stay and they will take the residual before arrival. (Photo 3)

 

I realised after making the booking the credit card runs out before arrival. It will be replaced with an identically numbered one but of course expiry and 3 digit code will be different. As there is no mechanism for updating it will be interesting to see if they can take the money.

DavidKlyne replied on 02/11/2023 15:34

Posted on 02/11/2023 15:34

I appreciate that the new booking system is shared between UK site and Overseas sites but is there really a need to mention the different action required for booking an Overseas site? Given that the dialogue box that appears is just a "form" why not have UK sites and Overseas sites linked to their respective forms. I imagine the number of UK site bookings out number Overseas site by quite a margin so some might find it odd that when booking Ferry Meadows they have to read about a different method for a site on the Continent?

David

Broxmeister replied on 11/11/2023 10:56

Posted on 11/11/2023 10:56

I never pay the full amount up front but chose to pay deposit then pay balance on arrival. On a recent visit to Blackpool club site (September) on arrival I was told I was fully paid. I decided to check my bank account and found that the balance wasn't taken until two days after our arrival. I meant to take this up with the club on our return home as I never gave them permission to take money from my account, but due to circumstances on returning home I forgot to contact them. If this happens again I will most certainly take this up with the club.

near Malvern Hills Club Campsite Member photo by Andrew Cole

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