Certified Locations - on site contact with owners

Most of the CLs we use have a list of essential and emergency numbers either in a Site notice board/box, or inside an information point, the loos etc...... 

I would rather be left alone to pitch up, get sorted and have a look around myself than have an escorted tour or be handed a list of do’s and don’ts immediately upon arrival. Most of our interaction with CL owners is done on that initial first phone call, and then later on maybe on a chat as Sites are walked. If it says “pitch up, then call at house” then that’s what we do. But a good deal of CL owners are farmers, out doing their day jobs, so we just chill until the time is right. 

The very last thing we want is a Club Site clone in miniature. 

I don't think that is good enough. I certainly don't expect the site owners to constantly be around but I do expect the bins to be emptied and I would ring the number I had booked on to tell them that they need emptying.

Many do just that, et, and more at times, supplying maps (O/S or hand drawn) and walking routes, book swaps, and the occasional one produce to purchase.We

One doesn't know if the site owner where harryb is staying is ill, injured or what other circumstances may have stopped them from emptying the bins. Without knowing their side of the story one should not be so quick to criticise.

General waste disposal can be a bit of an issue for CLs. I know from talking to CL owning acquaintances that all sorts of things get dumped into the rubbish area (which on some 5 van Sites might only be three or four recycling/general waste bins). It’s not uncommon for things like toasters, hairdryers, even larger items like broken chairs, old windbreaks/ beach tents, damaged awnings to be dumped for owners to dispose of rather than taken home. Larger items like this quickly have bins overflowing. Folks don’t squash tins and plastic bottles either, again it doesn’t take many to fill a bin. Commercial waste collection contracts cost a lot, and adding this onto fees is adding to nightly fees.

as a cl owner i try usually to go and greet guests however with covid i have not done this as . 

I have explained this is the welcome email explained how payments are to be paid , and explained where loo waste recycling is .etc  On payment visitor are given a pitch number 

sadly some have still not adhered to recycling with several tv sized cardboard boxes and a broken deckchair !  we requested all rubbish in general waste be double bagged yet i have had to deal with used sanitary wear and egg and soilders chucked in the bin ! 

I give everyone my mobile tell them im able to answer questions if im about . Most that visit us have appreciated the fact we havnt been up in their faces as some have been very wary over visiting even now ! im hoping as restrictions lift we will have some nice conversations over the bins whilst im cleaning or out with the dogs !