billnk replied on 05/03/2023 18:31
Posted on 05/03/2023 18:31
Hi can anyone answer this please as I can't find it in the FAQ's.
Before the new system was introduced we booked our Easter stay, obviously without the deposit. Hubby has been ill and he is waiting for surgery. Coming up to the now critical deadline of 21 days we need to make a decision whether to go or not.
As the site is close to home and he is a bit better we could go and have a decent break which will be welcomed after 6 months of illness and possibly the only one for a while if he gets called in soon. I would tow us back if he took ill whilst away.
BUT: what happens if he gets called for surgery within the 21 days, obviously we'd have to cancel. Would I then have to pay an amount equivalent to the deposit I would have paid if the booking had been made under the new system as some sort of 'penalty'?
billnk
Caravanner