wedgy replied on 11/05/2023 17:43
Posted on 11/05/2023 17:43
When the new improved booking system (which we all asked for) was opened I made multiple site bookings on one U prefix booking reference. Due to an unexpected hospital appointment the first booking had to be cancelled yesterday 25 days prior to arrival. When the email conference arrived is said it was an ammendment confirmation and when I opened the pdf it showed the multiple site bookings I had made minus the one I had cancelled. At no time during the cancellation process was there any mention of the "fully refundable deposit " and looking on previous bookings the one I had cancelled was no where to be seen?? After a long phone call to a very pleasant call centre operator who had to refer to " managers" for clarification my suspicion was confirmed - my "fully refundable deposit" of approx £65 had been migrated and added to the original booking deposit total. This process is not mentioned anywhere in the encyclopedia of T's and C's. I explained I was not happy and I requested the deposit be refunded to my registered card account which I am promised will be actioned. The reason given for this was due to there being multiple sites on one U prefix booking ? I will never make a multiple site booking again and I have asked for the system to prompt if you are happy to move the deposit or as in my case prefer a refund. I wonder how many deposits have been " withheld " in this way ? a nice little earner for the club coffers.
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wedgy
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