ADAC - Some disturbing news

This was posted on another forum, and is rather worrying for those who have joined ADAC for cheap British and European cover:

I joined ADAC two and bit years ago, mainly because of the positive comments by others on this and other forums.   I took the "Partner Plus" package as it covered my wife and I any where in Europe including the UK.

In 2011 whilst on the way to Dover I had a puncture on the caravan,  I called Munich and they sent out the AA to asist me.     In November I had a puncture on my car, I called Munich again, they sent the AA to asist.   I called them again in January this year for a sticking accelarator. Again the AA assisted.

I renewed my membership in January 2012 for the second year.

At the end of 2012 I had letters from them inviting me to renew my membership for 2013.  I paid by credit card on 31 Jan 2013.

Two weeks later I had a letter from them telling me that the package that I had paid for was being downgraded because of these three events, all in the UK. The downgraded package would only cover me for Germany, not the UK or any other country except Germany.    I wrote to them saying this was unacceptable and asked for them to cancel the plan and refund my 98.20 euros.

They offered to refund 33.75 euros, the difference between the two packages and told me I would be a member on the lower version until 31 Jan 2014.

A very underhand way of dealing with members.   Of course I have now joined Red Pennant for my European trip in August.