What do people want or expect from a CL ?

JohnM20 replied on 25/09/2018 08:50

Posted on 25/09/2018 08:50

We have just returned from a wonderful 10 days on a lovely CL in the New Forest. This was exactly as all the reviews had stated, flat, peaceful, lovely owners and very well kept. We were surprised, however, by the remarks of one couple who were staying there who didn't like the CL one bit. They were complaining about the fact that there were three horses in the adjoining paddock (excuse me but we were in the New Forest famous for horses!), They claimed they could smell them and there were flies, neither point we could agree with at all. They also said that they thought the site was bigger than it was. The handbook states it is half an acre which is possibly underestimating the actual size as there was far more space per unit than any CC main site but this couple were trying to judge the size from the photos online. (If they looked at the photos they would also see horse jumping 'jumps' in the adjoining paddock which might have given them a clue as to the possible proximity of horses). Why not believe the owner's description? They then went on to say that they didn't believe the reviews on line claiming that they were probably all written by the owners themselves. What an insult.

Talking the the owners in very general terms about people going into the countryside and then complaining about the characteristics of the countryside, sounds and smells etc, I was told that one couple staying on the site last year asked the owners to do something about the noise of the sheep (which they didn't own) in a neighbouring field. What do people expect ? If you don't like the characteristics of the countryside stay in a city and listen to the traffic and breath in the fumes.

Takethedogalong replied on 26/09/2018 17:19

Posted on 26/09/2018 17:19

A good way of getting your own back on noisy caravan neighbour's is to throw some bread on their roof! Works a treat at coast, seagulls wake up very early. Allegedly.......surprisedlaughing

viatorem replied on 27/09/2018 16:03

Posted on 27/09/2018 16:03

I am often amazed at CL reviews some are fun to read but sometimes I do feel for the owners, the most beautiful locations IMO are often critiqued for Wifi performance, grass cuttings or some other irritation. There is a review where the local bus stop was a fair way from the site down a hill resorting in a member having to hire a car! Maybe a bit more research before booking? No wonder so many CL's disappeared over the years, will this accelerate with members leaving apparently negative reviews anonymously? 

 

JVB66 replied on 27/09/2018 16:20

Posted on 26/09/2018 17:19 by Takethedogalong

A good way of getting your own back on noisy caravan neighbour's is to throw some bread on their roof! Works a treat at coast, seagulls wake up very early. Allegedly.......surprisedlaughing

Posted on 27/09/2018 16:20

It works ,I understand, inmost areas crows and pidgeons also are quite "usefull"

DavidKlyne replied on 28/09/2018 00:05

Posted on 28/09/2018 00:05

Whilst we give members the opportunity to write reviews be they for CL's or Club sites I think we have to let the writer say what they want providing it is within the T&C's. I think most of us can read between the lines. Some reviews will be comprehensive others will be the opposite. Some will complain about things that affect them which might well be accepted by others. We are all different and should be allowed to express ourselves. I am somewhat surprised that people can comment on reviews, personally I think that should be restricted to the CL owner or Club admin. Reviews should not be used as an alternative discussion forum! 

David

viatorem replied on 28/09/2018 08:16

Posted on 28/09/2018 00:05 by DavidKlyne

Whilst we give members the opportunity to write reviews be they for CL's or Club sites I think we have to let the writer say what they want providing it is within the T&C's. I think most of us can read between the lines. Some reviews will be comprehensive others will be the opposite. Some will complain about things that affect them which might well be accepted by others. We are all different and should be allowed to express ourselves. I am somewhat surprised that people can comment on reviews, personally I think that should be restricted to the CL owner or Club admin. Reviews should not be used as an alternative discussion forum! 

David

Posted on 28/09/2018 08:16

But put yourself in the CL owners perspective, it takes some effort to run a good CL for a marginal return. You read a string of negative reviews, irritations and whinge's what would you do?

Yes you should be able to leave negative feedback but only if you have taken this up with the CL owner whilst on site. Perhaps there should be a checkbox for this.

As can be seen on many websites and forums where people sit anonymously at their keyboards it is far too tempting to go OTT when commenting or complaining.

I just worry that we are loosing good CL's and wonder if the rate of decline has accelerated since the review system has been in place?

DavidKlyne replied on 28/09/2018 08:39

Posted on 28/09/2018 08:16 by viatorem

But put yourself in the CL owners perspective, it takes some effort to run a good CL for a marginal return. You read a string of negative reviews, irritations and whinge's what would you do?

Yes you should be able to leave negative feedback but only if you have taken this up with the CL owner whilst on site. Perhaps there should be a checkbox for this.

As can be seen on many websites and forums where people sit anonymously at their keyboards it is far too tempting to go OTT when commenting or complaining.

I just worry that we are loosing good CL's and wonder if the rate of decline has accelerated since the review system has been in place?

Posted on 28/09/2018 08:39

Is there any evidence that a CL actually gets a string of negative reviews? I would be happy to have a look at them if there is.  I can understand the odd one which might be out of kilter with the general run of reviews. If there is a string of negative reviews I would have thought that the CL owner needs to address the issues raised. That might be as simple as giving a better description of the CL in the first place. There does seem to be thread running through many of the comments in the CL section that people should not write negative reviews of a Cl which is a complete nonsense. On the one hand we seem to have people saying please write a review and on the other saying yes write a review but only if its positive and I don't see how that helps anyone?

David

eurortraveller replied on 28/09/2018 09:44

Posted on 28/09/2018 09:44

I think the owners of the CLs I went to in the past were jolly lucky there was no opportunity tor me to write reviews at that time. 

Kennine replied on 29/09/2018 09:15

Posted on 29/09/2018 09:15

How many poor reviews on CLs on farms are by those Townies who have absolutely no idea about life in the countryside.  ?

Kwink

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