No Shows

redface replied on 22/06/2022 22:28

Posted on 22/06/2022 22:28

On pitching up at a CL today and chatting to the owner I was  extremely surprised to hear that this past weekend alone she had two No Shows. in fact club members who didn't even have the courtesy to let her know either in advance or on the day.

Surely this standard of behaviour is reprehensible and these members ought to have been reported to the club for their lack of consideration?

Does the club have a system whereby these ingrates can be censored and may be even publicly chastised for their lack of consideration?

obbernockle replied on 23/06/2022 20:54

Posted on 23/06/2022 20:25 by DavidKlyne

If I am correct I understand that the Club make no money from the CL operation, in fact it probably costs money. I think CL's now have to be members but £50 odd a year from each CL does not amount to much. OK perhaps £100,000 might seem a lot but in reality that is probably what it costs to administer the site directory and website information and other requirements for over 2000 CL's?

I know many members have an attachment to CL's which they probably don't for main sites but I suspect even that is a bit misplaced. It seems that once the Club have approved the certification and inspected the CL and added the details to web and site directory that is probably the extent of their involvement. The Club probably don't have, or are unwilling to provide, the level of support needed to follow up on complaints because that increases costs. It seems that some have a romantic view of what CL's are or should be and probably that view extends to how people that use CL should conform to, sadly that is no longer the real world. CL owners have to recognise that we are in a web based world and there are relatively cheap and easy ways to introduce advanced payment. They also have to appreciate that when people phone or email they need a reply, at a maximum of within 24 hours. We all know there are people that will abuse a system but I somehow doubt any of us can change that. CL's owners either have to accept that some not bother following honourable ways of doing things or put in systems which minimise that abuse.

David

Posted on 23/06/2022 20:54

2000 CL's paying membership of £50 is £100,000 plus the membership fee paid by many club members who are only members because of the CL's? How would the club get on without CL's? In my opinion, it would be incomplete, and worthless for many members.

Wherenext replied on 23/06/2022 21:06

Posted on 23/06/2022 21:06

It seems that some have a romantic view of what CL's are or should be and probably that view extends to how people that use CL should conform to, sadly that is no longer the real world.

You're quite lucky that I'm in a benevolent mood tonight David. I really find people who talk of me not  being in the "real world" quite patronising. Nothing could be further from the truth. I have lived in the "real world" and it's many guises over the years since a very young age.

I'm going to stop now whilst that benevolent mood still exists.

Wherenext replied on 23/06/2022 21:06

Posted on 23/06/2022 20:54 by obbernockle

2000 CL's paying membership of £50 is £100,000 plus the membership fee paid by many club members who are only members because of the CL's? How would the club get on without CL's? In my opinion, it would be incomplete, and worthless for many members.

Posted on 23/06/2022 21:06

Exactly.

nelliethehooker replied on 23/06/2022 21:53

Posted on 23/06/2022 10:54 by Graydjames

I have only stayed at a CL once and I had to pay in advance and give my membership number. That's the way to deal with it. It is not as if it is not now commonplace to have to do that, or at least pay a decent deposit.

I agree though that it is incredibly rude and irresponsible not to contact the site if the pitch is not going to be taken up - for whatever reason. This notwithstanding, public chastisement is not appropriate in any case or circumstance.

Posted on 23/06/2022 21:53

Name and shame those members is what I say, and perhaps then other CL owners will know who to look out for and not accept those potential booking.

nelliethehooker replied on 23/06/2022 22:00

Posted on 23/06/2022 21:06 by Wherenext

It seems that some have a romantic view of what CL's are or should be and probably that view extends to how people that use CL should conform to, sadly that is no longer the real world.

You're quite lucky that I'm in a benevolent mood tonight David. I really find people who talk of me not  being in the "real world" quite patronising. Nothing could be further from the truth. I have lived in the "real world" and it's many guises over the years since a very young age.

I'm going to stop now whilst that benevolent mood still exists.

Posted on 23/06/2022 22:00

Snap!!

DavidKlyne replied on 23/06/2022 22:21

Posted on 23/06/2022 21:06 by Wherenext

It seems that some have a romantic view of what CL's are or should be and probably that view extends to how people that use CL should conform to, sadly that is no longer the real world.

You're quite lucky that I'm in a benevolent mood tonight David. I really find people who talk of me not  being in the "real world" quite patronising. Nothing could be further from the truth. I have lived in the "real world" and it's many guises over the years since a very young age.

I'm going to stop now whilst that benevolent mood still exists.

Posted on 23/06/2022 22:21

Post removed by me.

peedee replied on 24/06/2022 09:09

Posted on 23/06/2022 21:53 by nelliethehooker

Name and shame those members is what I say, and perhaps then other CL owners will know who to look out for and not accept those potential booking.

Posted on 24/06/2022 09:09

I thought some of them already operated a blacklist?

peedee

cyberyacht replied on 24/06/2022 09:31

Posted on 24/06/2022 09:31

A serial defaulter would have to be a bit of an idiot to be a no-show at the same CL. If "all" CL owners took a membership  number, it would be easy to submit the numbers to a CAMC database. It could then be programmed to cancel a membership upon, say,  the third offence. Very little admin would be required by the club. As the CL network is the 'jewel in the crown', the club do need to nurture it otherwise they are merely another campsite chain.

DavidKlyne replied on 24/06/2022 10:07

Posted on 24/06/2022 09:31 by cyberyacht

A serial defaulter would have to be a bit of an idiot to be a no-show at the same CL. If "all" CL owners took a membership  number, it would be easy to submit the numbers to a CAMC database. It could then be programmed to cancel a membership upon, say,  the third offence. Very little admin would be required by the club. As the CL network is the 'jewel in the crown', the club do need to nurture it otherwise they are merely another campsite chain.

Posted on 24/06/2022 10:07

CY

Whilst I agree that it would be very unlikely for someone to "no show" at the same CL, and hopefully the CL owner wouldn't entertain a second booking anyway? However I think you over simplify the system the Club would have to put in place. On paper it might seem possible but the Club would have to expend the same amount of resources on CL's as they have in the recent past on Club sites no shows/late cancellations which would entail contacting the offender to allow them to offer some explanation which might be used in mitigation. I suspect the reality of the Club site system was that only a handful of people had their membership removed  if I recall when the Club have commented on such things in the past. As we are always being told by the Club, CL's are small independent businesses. As such they need to decide their own measures to counter such breaches. That could be deposits or taking full payment a month ahead. Some may just decide to accept that some people won't turn up and if the percentage is small it might not warrant putting things such as deposits in place? 

David

Graydjames replied on 24/06/2022 10:26

Posted on 23/06/2022 20:54 by obbernockle

2000 CL's paying membership of £50 is £100,000 plus the membership fee paid by many club members who are only members because of the CL's? How would the club get on without CL's? In my opinion, it would be incomplete, and worthless for many members.

Posted on 24/06/2022 10:26

I don't see anywhere in DK's post the suggestion that the club should stop having CLs. I have not seen that suggestion anywhere else either. I never use them (except once in 35 years) so it would not bother me one way or the other, but it would be foolhardy in the extreme to argue for them to go!

What is your point here?  

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