Deposits and Paying

QFour replied on 10/07/2016 16:23

Posted on 10/07/2016 16:23

I can understand CLs wanting to take a deposit but the last two I've spoken to wanted the full cost of the booking up front one, a month before.   I'm not very happy about paying up front mainly due to the variability of CLs.  On more than one occasion we've left after one night.  This has been due to a variety of issues, including cleanliness, overcrowding, noise issues and the worst of all, a soggy pitch.    We always ask about the state of the site regarding sinking in etc., and the owners have always said it's fine, yet...

So suffice to say I'm not keen on paying up front, what do others think?

lucmol1 replied on 12/07/2016 11:37

Posted on 12/07/2016 11:37

The need to request a deposit might be reduced if CLs would ask for CC membership number and address etc. They could then notify the Club of 'No Shows' who could be warned as per the CC main site policy. I rarely get asked for details other than name by CLs when booking which could encourage 'No Shows'

Write your comments here...i was on a Caravan forum the other day, some one asked about sites and 1 person said go on a CL most of them dont ask for membership No:, he said that how i use them.

nelliethehooker replied on 12/07/2016 19:37

Posted on 12/07/2016 19:37

We always pay our CL fees in cash. How would I pay a deposit- by giving banking/card details over an unsecured link.No way.

Cheque

Us too, the same way as I usually pay my fees when on site.

NicolaW replied on 14/07/2016 08:53

Posted on 14/07/2016 08:53

If all CLs were to a good standard I wouldn't have a problem but you just don't know what you're going to get.  If I'd paid for two weeks on a CL and we had to leave, I'd be out of pocket.  

I'm not debating the pay up front issue, that's for individual CLs to decide their policy. At present I only charge deposits for Bank Holidays and special events and then it's a 50% deposit.

You say if you booked and paid for two weeks on a CL and had to leave you'd be out of pocket. What about the fact that the CL owner would be out of pocket if you booked for two weeks, small or no deposit and then decided to leave after a day or a few days? They'd then be out of pocket Frown. Surely, it has to cut both ways?

Nicola
www.skybarnfarm.co.uk
Telephone: 01522 681218
Email: enquiries@skybarnfarm.co.uk
Site 1026, page 400 of the 2015/2016 Sites Directory
Read our many wonderful reviews!

briantimber replied on 14/07/2016 09:32

Posted on 14/07/2016 09:32

I've added a review of both sites who asked for the full cost when we booked. 

Can't find your review at Norgen Q4......Surprised

QFour replied on 14/07/2016 10:05

Posted on 14/07/2016 10:05

If all CLs were to a good standard I wouldn't have a problem but you just don't know what you're going to get.  If I'd paid for two weeks on a CL and we had to leave, I'd be out of pocket.  

I'm not debating the pay up front issue, that's for individual CLs to decide their policy. At present I only charge deposits for Bank Holidays and special events and then it's a 50% deposit.

You say if you booked and paid for two weeks on a CL and had to leave you'd be out of pocket. What about the fact that the CL owner would be out of pocket if you booked for two weeks, small or no deposit and then decided to leave after a day or a few days? They'd then be out of pocket Frown. Surely, it has to cut both ways?

Nicola
www.skybarnfarm.co.uk
Telephone: 01522 681218
Email: enquiries@skybarnfarm.co.uk
Site 1026, page 400 of the 2015/2016 Sites Directory
Read our many wonderful reviews!

Yes of course it cuts both ways.  However these are just some of the reasons we haven't stayed:

1.  Soggy pitch, danger of sinking in (x3)

2.  Couldn't get through the entrance.

3.  Over crowded.  In fact no pitch for us, even though we'd booked.  I've seen eight on a CL site, which really isn't on.

4.  Dog poo all over the CL site.  We actually saw the owner's dog using the site as its own private toilet.  Another site had a resident who allowed his dog free reign off the lead, with the inevitable result.

5.  Very small area available in the side of the site.  The owner hadn't cut the grass on the rest of the site.

 

These are the reasons we've had to leave.  It wasn't just on a whim. 

 

QFour replied on 14/07/2016 16:29

Posted on 14/07/2016 16:29

I've added a review of both sites who asked for the full cost when we booked. 

Can't find your review at Norgen Q4......Surprised

It's been removed.  Apparently you can't warn others about having to pay up front, unless you have at least one night on the site. 

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