WanderingRover replied on 12/05/2014 18:33
Posted on 12/05/2014 18:33
Over the years of being a member I am amazed how many CL owners think advertising incorrect prices is acceptable and while I accept the club do not intervene with CL prices I do feel they owe a duty of care to members to ensure advertising is correct. Under normal advertising legislation this would be not allowed as misleading to consumers.
I personally will not book a CL when I confirm the price over the telephone if it differs to the club website (I accept the site book comes out every two years and prices can change). I would like to know if other members have similar problems. On some occasions site owners, when I have checked the price that is on the clubs website say ‘you must be using an old book’ my reply is the internet is NEVER an old book.
It really is an issue that I feel strongly about and quite often I don’t go to what may be good and affordable CL’s because they do not treat the customer with respect by being honest and upfront with their pricing and this suggests to me they are not the people to do business with.
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WanderingRover
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