Bribery for leaving good reviews

GlobalNomads replied on 07/08/2017 20:08

Posted on 07/08/2017 20:08

We stayed at a CL site just outside Exeter the other week. The reviews all said how level the pitches were, picturesque views, peaceful etc. Sounds great!

The reality was far from that! While some aspects could be argued they are subjective, like noise, picturesque views, the pitch's flatness is fact. I wanted to warn other club members that all the pitches were not level, so I left a review stating this. We have a long, single axle, fixed bed caravan and our pitch had a 10" lengthways and 4" widthways difference.

A few days later I received a text message from the CL owner who was most upset that I had expressed my accurate and honest opinion of his site. He offered me a bribe of free nights if I left a favourable review! I'm disgusted at this kind of underhand behaviour and just wondered if anyone else has experienced this type of thing? It completely compromises the concept of reviews.

I send an email of complaint to the club last week, but have heard nothing from them so far.

Tinwheeler replied on 08/08/2017 12:45

Posted on 08/08/2017 12:45

That's not really satisfactory from a siteowner's point of view, Maddie. They must feel at a huge disadvantage. There again, the club never seems to do much in the way of visibly supporting CL owners who were treated shabbily when the website was down. 

Like, TDA, I'm very surprised this thread is allowed to continue while the issue is under investigation. We have no idea who is correct and allegations which could affect either the CL owner's reputation and business, or the OP's credibility, help no one. Let's, please, put a lid on it now.

Milothedog replied on 08/08/2017 13:11

Posted on 08/08/2017 13:11

I also think that any reviews left  or even forum posts for that matter should be able to be edited at any time and not lock you out  should the OP want to change it. 

I'm on 2 other forums for my hobbies and I can log in and change anything I posted in the past without issue. 

shelley68 replied on 08/08/2017 13:40

Posted on 08/08/2017 13:40

what a well timed post GN,

I notice a review I made a week or so ago with 1 minor negative point which I was clear to state was in our opinion and should not detract from the beauty etc etc has since had a posting from someone going into great detail to point out the exact opposite of what I'd commented on - blatant attempt to redress the balance.

Far too obvious to be anything but contrived.

If that's how they wish to "monitor" their reviews we'll not bother to return.

Comment from Community Manager: Thanks so much for reporting your concerns. We have investigated this and the review is from a genuine member. We would also like to assure you that we appreciate your constructive review and feedback. 

tigerfish replied on 08/08/2017 15:07

Posted on 08/08/2017 15:07

I would have thought that the term "flat" was describing the surface only. I have yet to find any CL that is totally level, thats why I carry ramps and levelling blocks!  I too have a long single axle with fixed beds but have yet to find a CL that I couldn't cope with.

One of the better things about CL's is that they are usually owned by very nice people, and I personally would not view the owners offer of some free nights, other than effort to placate an unhappy customer, Restaurants do it, shops do it, and pubs do it when the beer is off. So why not this CL?

TF

RowenaBCAMC replied on 08/08/2017 16:47

Posted on 08/08/2017 16:47

Many thanks everyone for your feedback. As this is being investigated and dealt with as a complaint we will close this discussion. We are also looking to get a CL advisor to check the site and pitches and will then post on the relevant review.

We advise all CL Owners that they have the right to respond to reviews. To do this they need to email communitymanager@camc.com. This has always been the case and we feel it’s very important that CL owners have the right to reply. The response appears clearly within the review. This works in exactly the same way as site staff reporting Club Site reviews. We do however rely on CL Owners getting in touch with us to advise of any negative comments.

We don’t allow members to edit their posts or reviews after 10 minutes as people may have replied to the comment and as such the conversation may not make sense if the original text has been changed and altered. However, if someone really wants to change their comment they can email communitymanager@camc.com and we will always do our best to help. People are also able to leave another review if they stay at the site again so if anything has changed they have this option.

We hope this helps answer your questions and we will be posting a comment on on the relevant review once we have information from our CL Advisor.

This topic has been locked, no new replies can be added.

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook