Dometic windows of woe

It may be of some help if you could contact the C&MC's Legal Department with your problem & details.  They probably have a nice sized file on this problem already !

Good Luck.

Hi - We have a Swift caravan 2017 and we have 3 cracked windows.  We too have been advised by Dometic that this is due to the incorrect use of cleaning products (initially they said it was damage), then changed the excuse to this.  When initially reported to them by our dealer, Dometic said that they would replace one of the windows, but suddenly this all changed to none.  We have advised Swift and Dometic that we will elevate our complaint and post detrimental information about them both on social media, but to no avail.  We have asked for the name of a Manager at both Dometic and Swift, but nothing has transpired.  

Such lousy customer service and we would never recommend anyone to buy a Swift.  Surely the very least we could expect, is an inspection of the windows - Covid restrictions cannot surely be used as an excuse for this?

If you find a way forward, please let us know and we will do the same.

Regards

Len Rogers

What about going to small claims court ? then it may well be up to them to prove their claim it is cleaning products at fault

could end up with the usual "as a gesture of good will"

Just what I was going to say.

Threaten Court action and be prepared to follow it through. There’s plenty of guidance online but a professional opinion backing your claim would be a huge help.

I wonder if the OP did contact the club's legal team for advice?