Out of hours / emergency help on caravan sites

What are peoples thoughts on a campsites obligations to provide an out of hours / emergency telephone number ? I was on a caravan site this week (not a C&MC site ) where a very serious assault occurred due to an argument about excessive late night noise. The site had the usual written rules about no noise after 11.00pm but as there was no out of hours telephone number to complain on, a caravaner took it upon themselves to ask the noisy party to quiet down. Whereupon they were hit over the head with a bottle in a totally unprovoked assault and seriously injured. The police were called and the person was arrested and I believe charged with GBH.

Surely a site owner has a duty of care to it's customers and surely that includes providing an out of hours telephone number. What is the point of a caravan site having rules if they are not going to enforce them ? Obviously once a serious assault occurs you ring the police but if there had been an out of hours number, the site could have dealt with the noise and I believe people behave very differently when they are dealing with site staff rather than another caravaner. In addition to this, there could be all manner of other types of minor emergencies on site during the night and not being able to get hold of a responsible person acting for the caravan site cannot be right ? I go back to the fact that caravan site owners have a legal duty of care to their customers, which continues over nightime, so surely they must provide contact details when there are no staff on site ?? I would be grateful for people's views..

Moderator Comment - As you clearly wish to start a discussion why have you posted this in the story section? I have moved it for you.