Disappointing WiFi

MLJ replied on 10/06/2017 12:29

Posted on 10/06/2017 12:29

just returned from Chatsworh and Richmond sites, and really must bring to attention the very poor WiFi . both sites struggled to meet 1 mbps at any time of day. having paid £25 for the annual usage, i found this was so slow it was virtually unusable and in most instance the standard GPRS on my phone was many times faster.

I have used the Clubs WiFi for a few years and speeds have been slow but reasonable, this years experience is totally unacceptable, if we can't get decent speed, its not worth having.

Come on club lets get this sorted, if we can mange to rebrand without any bother, surely we can sort out a simple issue like WiFi

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Tinwheeler replied on 01/10/2017 23:15

Posted on 01/10/2017 23:15

Why not try the 3 network's Internet on Legs, Brightstar. 12gb of data often for around £25 on Amazon (prices fluctuate) and it lasts for 12 months. When the data is used its cheaper to bin the sim and buy another rather than top it up.

brightstar2 replied on 02/10/2017 06:42

Posted on 02/10/2017 06:42

Thanks Tinwheeler. 

Forgot to mention in my earlier post that I have just kicked Virgin into touch ( saving £58 per month ) so my Huwei handles ALL my  laptop and tablet demands at home 24 hrs a day.

I'm happy with that.

replied on 02/10/2017 08:00

Posted on 02/10/2017 08:00

We have an huwawie router as back up. We use a number of sites with wifi and poor phone signal. 

Santa replied on 06/11/2017 21:26

Posted on 06/11/2017 21:26

It seems to be the way the club is going we pay more for less. I know the club needs to make money and that seems to be more club less members  

SteveL replied on 06/11/2017 22:11

Posted on 06/11/2017 21:26 by Santa

It seems to be the way the club is going we pay more for less. I know the club needs to make money and that seems to be more club less members  

Posted on 06/11/2017 22:11

Certainly not the case with the WiFi Santa. I am on my fourth £25 annual fee and the club WiFi has certainly improved over those years.

So the fee has remained the same, WiFi better.  Totally at odds with your statement in my opinion.

mbee1 replied on 06/11/2017 23:03

Posted on 06/11/2017 23:03

Just come back from Chatsworth. Excellent 4G so tether my iPhone to my iPad. Never ever bothered with the site wifi. 

pdes replied on 26/11/2017 17:32

Posted on 26/11/2017 17:32

Just adding my weight to the body of folks disappointed and disillusioned with the Club's WiFi.  I have been on a number of sites in Norfolk this year and having paid £25, I expected at least a basic service (at least 1mb).  Mostly, I have got no more than 300k but typically, the signal drops to zero all too frequently. This type of mis-selling does nothing to enhance the reputation of the club.  What about an SLA which, if not met, results in a refund?  I presume the WiFi systems are outsourced.  What pressure is the Club putting on the supplier to make this a consistent and usable servie?

SteveL replied on 26/11/2017 17:46

Posted on 26/11/2017 17:46

Apart from Sandringham, we have not stopped on any sites in Norfolk, so I will not be able to make my own mind up until we do. However, your experience is certainly not ours at the numerous WiFi enabled sites we have visited. As you can see from my post above we are on our fourth annual fee. So a satisfied customer. If you read the description of the grades of service on the WiFi page, there is certainly no mis-selling.

replied on 26/11/2017 18:13

Posted on 26/11/2017 18:13

We have used Seacroft, Sandringham, Sutton on Sea, Norfolk Broads, White House, Thetford and Ferry Meadows without problem. 

JVB66 replied on 26/11/2017 18:33

Posted on 26/11/2017 18:33

Seacroft and Sandringham  sevaral times this year with no real problems most times but then we only use the club wifi for what it is designed for,not streaming films etc  

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