Louise Lee replied on 24/04/2018 07:58
Posted on 24/04/2018 07:58
can anyone share any advise with a detachable tow bar and a possible bit of help.
We had a mobile fitter fit a Witter detachable tow bar in Feb 2017 and within 10 months we started to experience the blue handle with the locking mechanism wasn't showing the green indicator once clicked in place to the car. At first we thought we'd fit it incorrectly but over a number of weeks we experienced it getting worse and maybe 1 in 6 tries it would fit to the car. A few trips away again we had the same problem but this time it wouldnt show the green indicator at all so we were at the point we thought we'd have to cancel our trip as we were going away that day. Our fitter lived a couple of hours away and only could explain and demonstrate the problem by video call. He advised he'd contact the supplier miles away from us again then arrange for it to be collected. The company collected the neck of the tow bar and took it away for inspection. A day later they advised me that nothing is actually wrong with it and having inspected it and tried it on a bar in their workshop it fit with no problems and showed the green indicator every time. I got the neck returned yesterday and tried it on the car and expected it's exactly the same. Ive contacted my fitter and just been ignored. If anyone has had the same problem ??
Just desperate now as Witter are just telling me to go back to whoever fit it.
Never thought for one minute is would happen especially as he came highly recommend.
TIA
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Louise Lee
Caravanner from West Yorkshire