Trusted

JulieandFred replied on 25/12/2023 20:03

Posted on 25/12/2023 20:03

Hello everyone this is a warning to all. We tried to get a site over the new year around the Dumfies area nobody had one apart from Glentrool camping and caravan site. Here is or story. 

We arranged this trip for two reason one was to spread julies mums ashes around the area she was born and two to get away for a few days after a very upsetting few weeks. We are both pensioners and can not afford to loss over £100 which we paid for this site. On top of all this we had a problem with our tow car which wont be fixed till new year. We made numerous phone calls and emails to Glentrool with no reply apart from one phone call which I was to late to get but rang back strieght away and got a answer phone. We wanted if possible to rearrange the visit to Glentrool but it looks like we will lose over £100 because Glentrool wont answer our request or just can be bothered as they have got our money. they also had the cheek the send email to ask if we enjoyed our holiday the one we never had.

My advice Book a site that is trustworthy in the fact that you can contact them like club sites.

Moved from Story Section

mickysf replied on 27/12/2023 20:15

Posted on 27/12/2023 16:31 by Takethedogalong

Here you go Micky, loads of stuff for you to wade through. 
https://www.caravanclub.co.uk/booking-experience/

There have been lots of changes and updates since they were introduced some 15 months ago, and the Club have provided natty little videos of “how to…” which has cleared some of the murk and miasmic wading through everything. 

Best advice I can give? Don’t book in advance unless you really need to, and check out availability as many Club Sites simply aren’t as busy as the used to be, so there’s often no need to book at all.

Posted on 27/12/2023 20:15

https://www.caravanclub.co.uk/booking-terms-and-conditions/

Thanks folks, now found, it’s a bit long winded, if that’s not an oxymoron! Not an easy read or I guess an easy implementation. It’s just that we hear, by word of keyboard, that some seem to have more ‘luck’ in their claims for recompense than others. Is it a case of those that argue loudest, longest and most eloquently may have more success? I do hope not, Ts&Cs should be clearly understood and equally applied to all in my opinion.

In retrospect I’m reminded of that old adage, we should be careful of what we wish for. The genie is out of the bottle!

Tinwheeler replied on 27/12/2023 20:17

Posted on 27/12/2023 20:15 by mickysf

https://www.caravanclub.co.uk/booking-terms-and-conditions/

Thanks folks, now found, it’s a bit long winded, if that’s not an oxymoron! Not an easy read or I guess an easy implementation. It’s just that we hear, word of keyboard, that some seem to have more ‘luck’ in their claims for recompense than others. Is it a case of those that argue loudest, longest and most eloquently may have more success? I do hope not, Ts&Cs should be clearly understood and equally applied to all in my opinion.

In retrospect I’m reminded of that old adage, we should be careful of what we wish for. The genie is out of the bottle!

Posted on 27/12/2023 20:17

Did you miss my earlier post, Micky? It’s dead easy to find 😀

mickysf replied on 27/12/2023 20:21

Posted on 27/12/2023 20:17 by Tinwheeler

Did you miss my earlier post, Micky? It’s dead easy to find 😀

Posted on 27/12/2023 20:21

Dead easy? Still needed to delve a bit more to get to grips with it, it’s about as clear and ambiguous as mud in my view, Tinny! A bit of a Tolstoy read! 😉👍

Tinwheeler replied on 27/12/2023 21:10

Posted on 27/12/2023 20:21 by mickysf

Dead easy? Still needed to delve a bit more to get to grips with it, it’s about as clear and ambiguous as mud in my view, Tinny! A bit of a Tolstoy read! 😉👍

Posted on 27/12/2023 21:10

I’m talking about the finding of it, not the content, Micky.

mickysf replied on 27/12/2023 21:57

Posted on 27/12/2023 21:57

Sorry, tinny, when I wrote ‘folks’ I was referring to all who kindly contributed to my query. That’s all folks!😉

SteveL replied on 28/12/2023 08:06

Posted on 27/12/2023 11:19 by mickysf

I agree with much of what you say, David but not so much with your longer tour notion. If you mean a classic ‘touring caravan holiday’ I’d agree. However, as many of our longer trips used to be very much planned but not necessarily down to the specific nights and specific sites level, that detail was much more fluid. This mode of touring became more difficult post lockdown but not impossible and judging by our more recent observations may well become much easier once more. We loved, as did many others, this style of touring. I can, however, see that others may need security of booking and do not have the ability or confidence to be more spontaneously in their holidaying.

Posted on 28/12/2023 08:06

I can, however, see that others may need security of booking and do not have the ability or confidence to be more spontaneously in their holidaying.

Those factors don’t really come into it. For our other tour of the year, nothing is booked. However in the UK, it makes for a much more relaxed holiday. We don’t have an extensive Aire network or the plethora of sites that spring up in the season elsewhere. We would much rather spend our time visiting things than sorting out a site for a night, particularly at the weekends or around the May public holidays.

As far as deposits / T&C’s it’s the primary reason for using mainly club sites. Although now we use a lot more of the other clubs, as the USP of this one is no more☹️. We do use commercials but would generally reject one that asked for more than a minimal deposit or if the balance was wanted weeks before. We have however made an exception next year, as we have booked into the Aire at Portmeirion. They require full payment up front, non refundable and non changeable. They do however make this very clear in the T&C’s that come up before you commit. Unfortunately, as they own the only  site that gives out of hours access to the village  they can write there own rules.

Takethedogalong replied on 28/12/2023 09:49

Posted on 28/12/2023 09:49

Portmerion has a USP Steve, one that suits😀.

It’s a very valuable piece of marketing. Worth hanging onto, otherwise you’re just another mediocre player on a big field. IMO………

replied on 28/12/2023 10:48

Posted on 28/12/2023 09:49 by Takethedogalong

Portmerion has a USP Steve, one that suits😀.

It’s a very valuable piece of marketing. Worth hanging onto, otherwise you’re just another mediocre player on a big field. IMO………

Posted on 28/12/2023 10:48

The user and all related content has been deleted

LLM replied on 28/12/2023 10:57

Posted on 28/12/2023 10:57

The motorhome park at Portmeirion Village does indeed have tough terms which they make very clear up front.  But the park is outstanding as are the facilities as one would expect for the price.  £75 per night for us and our van.  However, when I called to say we would be a day late expecting the worse, they thanked me for letting them know and offered to move our booking on one day at no additional cost, which worked for us.  WaytoGo I must have been lucky that day.

near Malvern Hills Club Campsite Member photo by Andrew Cole

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