John Todd replied on 25/06/2023 07:56
Posted on 25/06/2023 07:56
I have a 2022 Coachman Lusso 1 sadly fitted with a tall Dometic refigerator, after a few weeks the door would fall off if not supported as you opened it, caravan returned to the dealership who modified something which has so far resolved the issue.
Then earlier this month we set off on a 3 week holiday in this super hot weather, after 1 week the refrigerator stopped working on any supply.
It is totally dead all fuses in order and everything else in the caravan working correctly, contacted dealership who were unable to solve this problem, they did put me in contact with a Dometic representative but his advice did nothing.
He said he would come back to me later but of course he did not.11
So we purchased a cool box and struggled through the heatwave wasting various food items.
I emailed Dometic on the initial problem with the door and now this issue, they did not reply to either email.
We are now home and the dealership are waiting for a reply from Dometic, as I am.
Considering this is a very expensive item their service is nothing less than appaling! does anyone out there have any advice on this matter?
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John Todd