Posted on 22/09/2023 19:49
How is it when arriving at site the balance due for pitch has been paid using the card I used to pay deposit?
this must mean they have my card details saved without any authorisation and automatically presume this is how I would pay balance
Moderator Comment - Moved from the Story Section
Posted on 23/09/2023 22:28 by JollyKernowEvening
It's correct you can't use a voucher for a deposit but if you book and opt to pay on arrival the deposit can be refunded on site and the voucher used for the full amount, or as you say just turn up and pay the whole fee on arrival. Digital vouchers can be split down in their use ie if you have £100 voucher you don't have to use it in one go.
If you do a dummy booking anywhere it will show you availability on the day, if there's room just turn up and the site will do your booking on arrival.
Hope that makes sense
JK
Posted on 12/10/2023 09:20
JK , I found your reply very interesting. I wanted to use an e voucher for payment so I phoned the booking office and was told there was no possibility of having the deposit refunded onto the voucher when arriving at site . I wish the right hand knew what the left was doing . Aren't the staff at HO informed as to how the system works.?
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Posted on 12/10/2023 09:50
The helpful lady told me that customers should always be able to get their deposits refunded as the system has a function for this....
however she also suggested that some users might not 'know how' or could be unfamiliar...etc...🤷🏻♂️
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Posted on 12/10/2023 08:48 by young thomasnotwithstanding the 'issue' of unticking/re-untick to pay box, would be so simple would be for the system to allow customers (the ones who use and pay for sites...) to select a 'do you have a voucher' box where either deposit only or full amount can be credited against a voucher.
so many other retail organisations have the option to apply vouchers and gift cards during online purchases...if you're selling gift cards then make it easy for customers to redeem them.
Ive just been through the above process where I had to pay a deposit on a card then to try and pay the balance in the office with the voucher. I also wanted to pay the deposit from the voucher so this had to be 'unpicked' and reprocessed then the deposit I'd already paid via card had to be refunded to that card, phew!
all done by helpful warden but it could have been so much easier if 'pay full amount' had allowed 'do you have a voucher' option.
Posted on 12/10/2023 09:20 by trellisJK , I found your reply very interesting. I wanted to use an e voucher for payment so I phoned the booking office and was told there was no possibility of having the deposit refunded onto the voucher when arriving at site . I wish the right hand knew what the left was doing . Aren't the staff at HO informed as to how the system works.?
Posted on 13/10/2023 15:10
If you read my post again you'll see that I said that the deposit will be refunded then the voucher used for payment. Not the deposit refunded to the voucher. So I'll reiterate. Pay deposit by card, arrive at site with voucher, deposit refunded to card and then voucher used for complete payment.
JK
Posted on 13/10/2023 15:10 by JollyKernowIf you read my post again you'll see that I said that the deposit will be refunded then the voucher used for payment. Not the deposit refunded to the voucher. So I'll reiterate. Pay deposit by card, arrive at site with voucher, deposit refunded to card and then voucher used for complete payment.
JK
Posted on 13/10/2023 17:27
Yes, that's what happened to me....it all worked but took a couple of attempts (frustrating for warden and customer....)
however, as you say, getting something in the system to allow the customer to 'do the work' (and feel good that the voucher got used) at booking time...
jeben
Caravanner