Has anyone had trouble with a Kampa air awning

I have to say your experience is the complete opposite from the customer service we have had from Kampa - which was outstanding.  I wonder if this is a reflection of them being bought out by Dometic

Three Kampa awnings ago - our very first one - failed to inflate properly when we arrived on a site in Devon at the start of our two week holiday.  Phoned the dealer who went through all the various possible remedies - that didn't solve it.  Then got a phone call from the North of England Kampa Rep - same situation, couldn't solve it.  They then sent out a new replacement awning by overnight courier which was with us before 9am the following morning - all at their expense.

(It subsequently turned out that all that was wrong was that the inflation valve hadn't been tightened up sufficiently - which no one had suggested during the phone calls)

We are now on our third Kampa awning which is over two years old - used every month and never had a problem with it.

sat in our Kampa air 390 just now in sunny Devon, it is 4/5 years old, looks a bit tatty as they do fade but it has spent a lot of time in sunny Spain in some very hot sun and temperatures.

Had a leg fail whilst in Spain, unfortunatly it was the leg containing the inflator position so whole awning out of action, and this is a concern, Kampa say you can operate awning by isolating individual legs but does not work if main leg with inflation goes AWOL, but Kampa shipped new leg via DHL to campsite in Spain and we were up and running within 5 days. I think the blow out was probably my fault, when temperatures are high you need to reduce the pressure, right now it is set for 9 PSI, would only use 8 PSI if very hot.

We have photos to show the air tube was attached to the awning itself. Kampa said this is impossible.

sat looking at mine and i also can not see how they achieved this. the inflatable bladders are encased in a canvas type zipped sleeve which in turn has an inner protective cover that holds the bladder that is inflated. Yes the outer sleeve is attached to the awning but all the rest is contained within the zipped outer sleeve and should be removable in the event of a blow out, and simply replaced with new part

Thank you for your comments.  We checked the other tubes which were removable but the one that blew was attached which was presumably why it exploded! We also have a Kampa porch awning which we are very pleased with.  

We have a Kampa Air Ace 400 which was purchased in April 2018. We were in North Devon on the 14th Sept 2020 when the main bladder (with the air inlet) in the awning exploded ripping the bladder protective cover at the same time. As it was outside the two year warranty we had to purchase a new bladder and protective cover from Kampa for a total cost of £140. 
These arrived quickly within two days but after fitting the new ones and blowing the awning up to 5 PSI the main bladder burst again in exactly the same place. Very frustrated, now waiting for a second replacement bladder under warranty. 
I shall be going back to our pole awning if this continues!!

Replacement tubes for air awnings and tents are best sellers at our local camping store

I forgot to add that our Air Ace 400 was the second one of the same type to explode that day!

Not my experience, although mine is a 390 the principal is the same and still sat in mine as is the guy up the way with is 400 and he has been on site since beginning of March, seasonal pitch, they let him stay and he is still here.

I have had the Kampa Air 330 for 2 years and like it very much. I bought the auto electric air pump and from a series of trials have kept reducing the PSI to less than half the the range given in the instruction manual. I find that just 4.5 PSI gives good shape and stability and yet provides a much greater safety margin to the risks of bursts (especially when the sun gets hot). If you use a hand pump then just inflate to the point where you can get a slight depression in the tube when pinching with your fingers. There is no need to have it absolutely taut.

It sounds a similar age to ours purchased Sept 2018 but only used for the first time July 2019 and the second time July 2019.  I have read the Kampa reviews online and they are terrible.  I don’t think we are the only ones with an issue.