Towing with a Q7

I wouldn't take any notice of anything the dealer tells you - they're only interested in selling cars and if it were come to an issue, I am sure they will deny all knowledge of the conversation.

I suggest you do what I did with my Treg and speak to someone at Audi UK and get the definitive answer - in writing if possible.

Compared to the cost of a new Touareg - and indeed the Q7 - the cost of the upgraded fan pales into insignificance but I would try the 'blackmail' tactic that I used and you might get if for nothing!

Getting it wrong just isn't worth risking the validity of the warranty.

Audi Q7 Trailer Pack- NOT COMPATIBLE with Alko Hitches!!

Dangerous issue!

 

The Audi Q7 M (current model) fitted with the factory fitted Trailer Pack is, in our (horrendous) experience,  a POTENTIALLY LETHAL combination -  if you intend to use an Alko friction stabiliser, when towing your caravan. 

 

This is because, the electrically operated tow-ball is fitted with "Trailer Assist".

 

This means that the tow ball itself has a channel cut into it's surface (horizontal to the road), in which, floats a steel braced ring embedded with magnets, that "tell" a Hall Sensor, set into the tow hitch, where it is, in it's rotation.

 

The information is passed to the MMI and you can (supposedly) reverse the caravan using the large control dial, next to the gear lever and viewing the manoeuvre on the pop up MMI screen.

 

The ring assembly is coated in plastic, with small tabs, on the bottom circumference revealing where the magnets are but at first glance it appears to be a completely plastic assembly.   It protrudes, from the channel, proud of the surface of the tow ball.  It does not recede, into the channel, when hitched up. 

 

So there will never be full contact of the stabiliser pads with the ball, as intended by Alko.

 

Unfortunately, when hitched, the stabiliser friction pads (Audi call these clutch pads) compress the assist "ring", so it's distorted. 

 

The normal motion experienced, when towing (a properly packed) caravan is sufficient to cause these small plastic tabs to break off.  They can't go anywhere, as they are clamped in situ, so they bond themselves to the surface of the friction pads, due to the heat generated in the hitch/ball assembly.

 

The supplying dealer had no experience of this towing hitch, in fact when we bought the car -TO TOW A CARAVAN-  there were only a few Q7's, in the country, advertised as having the factory fitted towing hitch and the dealers were not knowledgeable (and are still not, to this day) about this "innovation".  

 

According to Audi customer services, Audi UK are "importers" and it is the responsibility of the dealers to familiarise themselves with what they are selling! 

 

Most encouraging Audi!

 

So, in ignorance of the potential, undeclared, risk- due to the car having this "Trailer Assist" we used the car for the purpose for which we had bought it - to tow our van.

 

In our case, on our trip to the South coast we experienced the most violent and unexpected loss of control, that we had ever experienced.  The caravan and car were swaying and lurching violently and traffic behind was reacting accordingly. 

 

HOW we escaped tragedy, I don't know - but we did, with me using the experience gained from towing, for over forty years and a massive slice of good luck.

 

It really was the worst situation we have experienced. 

 

It must have been "spectacular" on the dash cams of following vehicles.

 

Why had this happened, so quickly and so unexpectedly, with no forewarning?

 

On examining the tow ball - the assist ring had broken apart - it came off the ball easily!  Many of the plastic tabs were missing?  Later, I found that the "missing tabs were embedded onto the friction pads! 

 

The sudden lack of control, presumably caused by the tow ball floating on a film of molten plastic, on the friction pads. 

 

No friction = no stability!

 

The pads could not be repaired and I had to replace them with new ones and have had to leave the assist ring off the car.

 

We have not used the caravan since.  I have contacted Audi, who initially stated that the Alko AKS 3004 WAS compatible with their tow ball.  I disagreed totally, due to the horrendous incident, that we survived.  I have sent photos and a full description of the incident, to the C.E.). of Audi U.K.

 

The C.E.O has shown no interest and has not  acknowledged receipt of my two (follow up two weeks later, after no first response) letters, (and many photographs of damaged components),  in which I tried to alert Audi to the inherent danger, of using this Trailer Package with a friction pad stabiliser. 

 

I have been in contact with my servicing (not supplying) dealer, who initially said that Audi's position was that the assist ring tow ball and Alko tow hitch WERE  compatible. Their comments, made as a result of  information from Audi Technical.

 

The value of the correct type of assistance, regarding towing, at car dealerships,  depends on the representative having knowledge and understanding of towing.  This has not been the case with the Audi Customer Services agent nor the dealership liaison.  They are not Technical people, themselves and they rely on Audi Technical to advise them and pass this information to the customer.

 

I pointed out that two sets of towing components, that mutually destroy each other causing a life-threatening situation CANNOT (logically!) be considered compatible.

 

I then sent additional  photographs - this time of the inside of the tow hitch (photographed from underneath), to the dealership and asked if these could be passed on to Audi Technical.

 

Within 48 hours, I had an email from the dealership saying that Audi Technical's view, NOW, was that the Alko hitch is NOT compatible and only a hitch that has: Quote:

 

  "friction pads fitted to the sides and none to the front or rear of the unit"

 

Audi customer services are now denying things that have been said, to me (that necessitated the dealer's involvement) and are back-tracking, that they have said that the unit was compatible, in the first case.  The unit is incompatible, based on advise from Audi Technical, so there is nothing further that they can do. 

 

They have stated this advice declares their final position. (They are only importers, remember!)

 

In other words they have told me that, I spent a HUGE amount of money buying a car, that last week, they have told me is unsuitable for the purpose of towing a caravan.

 

And........ there is nothing that they are prepared to do!

 

I pointed out that the car is not fit for purpose - I bought it to tow a caravan - as implied by the presence of the, ADVERTISED,  fitted tow-ball mechanism.

 

It was therefore mis-sold.  

 

More to the point, the car is STILL being sold, with this towing system, and since the huge majority of new and used caravans have the Alko AKS 3004 (the 2004 has even larger front and rear pads!) , Audi are selling a car with a very substantial tow-hitch (3500Kg), that CANNOT tow a caravan!

 

So, if anyone buys this absolutely wonderful car (it really is a pleasure - unhitched!), to tow a caravan, they are being knowingly (not to themselves but to Audi!) being mis-sold a car that could cost them their lives!

 

Any person considering buying this car to tow - forget it.  Read the internet forums, that describe the "oft-changing" advice, from Audi, given about this very issue and see the Practical Caravan Magazine article in which a Q7 owner (having bought the car!!!) is told it cannot tow with the Alko hitch and then after the magazine intervenes and contacts Audi,  they change their minds and say it IS compatible.

 

This is exactly the reverse situation, that I have experienced.  It WAS and now it IS NOT compatible.

 

Who do we trust?  Who do we believe?

 

Spend your money elsewhere or take your life into your own hands!

 

Just for completeness -

The Audi Q7 2016 brochure, (the year we bought the car),  lists the Trailer Pack as being :  "compatible with all trailers with rigid drawbar"

That Alko chassis and hitch is certainly a "rigid" construction.

So - COMPATIBLE, then - it's official!

In May 2017, Audi, then, said INCOMPATIBLE (see the Practical Caravan Article) and then reversed the decision and  said it WAS compatible.......?

BUT the proviso was added:   "safe to tow, but there would be wear on the clutch plates and the towball ring".

That "wear", in our case, was mutual destruction of the components, eliminating stability and control-  producing a nightmare situation, on the road!!! 

"Safe to tow"???

Audi Technical, last week, (as stated in my earlier posting) said it IS NOT  compatible!

DO read the "Practical Caravan" article. 

It would appear that Audi do not want to address this serious issue,  (until perhaps somebody dies?) and they will tell you whatever is necessary to keep you "happy", though not safe!

Perhaps, in my first posting,  I should have said "Who CAN we trust"???

Our "Real World" testing has highlighted a serious issue but Audi are STILL stating the vacillating opinions of their Technical Department. 

Perhaps the opinion is just dependant upon who they happen to speak with "on the day"?

Vorsprung Durch Technik at it's best.

Thats typical of the Germans, don't like to admit defeat. By the way, can I ask if your caravan has ATC fitted and if so then why did it not brake the caravan and bring back control to the driver. I thought thats what its there for.  

Yes it has ATC, which was on and  operational. 

The sudden, violent movement of our "rig" was presumably beyond the scope of what ATC can do?

In fairness, to Alko, I think it is meant to complement the action of the stabiliser, which, in our incident, was inoperative due to the plastic coating, on the friction pads.

I can't see that this Assist Ring could work with ANY type of friction pad stabiliser (irrespective of whether the pads are front/rear or at the sides) because the presence of the ring and the "missing surface area" of the ball (due to the cut out channel, for the ring) are both reducing the amount of contact area between the ball and friction pads - so the stabiliser is not being allowed to operate, as Alko had  intended.

Years ago, we began our "towing life" with a folding camper - this had the very basic Alko hitch with no stabiliser - like the  hitches on box trailers.  As far as I can see, that type of hitch is the only suitable type for using with the Q7 assist ring.

But - who would want to tow a modern caravan without a stabiliser, assuming that you could find one?

I have suggested, to Audi, a workable and straightforward way to solve the problem - but they are disinterested!

 

I would have thought that the ATC system would have a much greater impact on stability than a hitch head stabiliser.  I get the feeling that hitch stabiliser had a fairly marginal effect on stability.  We have driven a few times having left the stabiliser in the up position and never really noticed any loss of stability, during the journey.  ONly noticing when we have stopped and gone to unhitch

A hitch head stabiliser is a passive system which only raises the threshold speed above which some sort of active intervention is required to ensure recovery. However, the hitch head stabiliser will not regain stability once that threshold limit is exceeded. ATC, on the other hand, is an active system which is designed to deploy only when the threshold limit is already exceeded. Therefore, the two forms of stabiliser cannot be compared.

Either way, a well set up outift should only have to call upon the services of any form of stabiliser under exceptional or unforeseen circumstances.

Yes I realised that hitch stabiliser is supposed to prevent the instability and the ATC is meant to fix the instability by nipping it in the bud and thereby preventing a snake.  I just wonder how effective the hitch stabiliser is. I would of thought that if it was working it would generate a fair amount of heat. I have never notice my hitch or towball being hot. 

Interesting posts as The Practical Caravan report was based on my experience/ query; It would seem from the above that the information that I was given in writing from Audi in April stating the the trailer assist system is compatible with the Alko hitch no longer is the case? I did get differing information from Audi uk, and Audi Germany.

The final outcome for me was a definitive statement in writing  from Audi stating that the trailer assist was compatible with my Coachman laser 675(wt plate upgrade).

Since I have owned the car I have towed to the South if France and back on two occasions, in addition to my regular weekends away without any issues as yet. The sensor still looks intact, although I never use the trailer assist function when reversing, I prefer the mirrors.

In light of your comments Mike C, I will be having a further discussion with my dealer.You will see from my article in the Practical Caravan magazine, I was offered a full refund by my dealer at the time when I raised the issue of the car not being fit for purpose,