ScreenName2AEF0647FA replied on 14/06/2024 14:14
Posted on 14/06/2024 14:14
I wanted to share my disappointing experience with purchasing from Tuck Me Under. I purchased a set of mattress protectors and fitted sheets for our new motor home to fit the 4 mattress configuration at the end of last year. When our new van arrived the fitted sheets fitted perfectly but the set of protectors did not. The company sent two wrongly sized mattress protectors. When I contacted the director to explain this in the hope they would replace the incorrect protectors they were unhelpful and refused to correct their error. I paid to post the incorrect protectors back to them so they could understand their mistake and I was accused of purchasing them from elsewhere and that they hadn’t manufactured them. I am £100 out of pocket and as you can imagine I’m not impressed with their customer service and with not replacing the I incorrect items but most of all being accused of being a liar. There are other companies manufacturing these products and I hope this will save someone else going through the experience I have had. Happy camping everyone.
ScreenName2AEF0647FA
Motorhomer