Tuck me under - not recommended

ScreenName2AEF0647FA replied on 14/06/2024 14:14

Posted on 14/06/2024 14:14

I wanted to share my disappointing experience with purchasing from Tuck Me Under. I purchased a set of mattress protectors and fitted sheets for our new motor home to fit the 4 mattress configuration at the end of last year. When our new van arrived the fitted sheets fitted perfectly but the set of  protectors did not. The company sent two wrongly sized mattress protectors. When I contacted the director to explain this in the hope they would replace the incorrect protectors they were unhelpful and refused to correct their error. I paid to post the incorrect protectors back to them so they could understand their mistake and I was accused of purchasing them from elsewhere and that they hadn’t manufactured them. I am £100 out of pocket and as you can imagine I’m not impressed with their customer service and with not replacing the I incorrect items but most of all being accused of being a liar. There are other companies manufacturing these products and I hope this will save someone else going through the experience I have had. Happy camping everyone.

ADP1963 replied on 17/06/2024 08:56

Posted on 17/06/2024 08:56

Sounds like this company has tucked you up. I thought that they made to your order measurements and if so why are protectors different to the sheets? surely they must accept responsibility if this is the case.

Tinwheeler replied on 17/06/2024 11:56

Posted on 17/06/2024 11:56

Sometimes in takes a court judgement to make a company realise what they "must accept". Even then, they may try very hard to escape their obligations.

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook