Remis rooflight frustration!

Our Adria motorhome is 4 years old and we have a problem in completing the closing of a Remis Vario rooflight [900 x 600].

Whilst the actual rooflight will raise & lower, when you came to bring it into the closing position, the ratchet turns as if it is slipping on the cogs.

It seems to be that the cable might be the problem.

The other rooflight [over the dinette/kitchen area], when viewed from above, shows the cable sitting snuggly within the recess. Whereas on our misbehaving rooflight the cable is outside of it’s recess.

I enquired of the supplying dealer what replacement parts were available & I was told “None”! Apparently ours is a Vario 1 but that is no longer produced – neither are spares! Given that the van was supplied new in 2015, I find that astounding!

I have checked with Leisure Shop Direct and they confirm the above.

It would seem that the only option open to us to have a fully functioning rooflight is to install a new Vario 2 at around £650!

I have a local caravan dealer who might be able to advise what options are available to us as he will be able to physically see the issues. Better than a 200+ mile trip to the supplying dealer!

Frustrated of West Norfolk!