jennyc replied on 20/06/2018 21:19
Posted on 20/06/2018 21:19
Discussions on the benefits and risk of failure for motormovers, raise their heads from time to time on CT. so I thought that I’d publish some recent experience.
We have a Powertouch Evolution, with auto actuation which failed to engage on either side when we came to leave home on Sunday. At home it’s on a tarmac surface, where it’s probably quicker to move by hand, but we were going touring.
Having arrived on site, we rang Powertouch on Monday, who gave some very useful advice on lubricating slides in the engagement mechanism, but it didn’t work. Next, he talked us through identifying whether the fault was in the control board - it was. Then he needed to check our warranty details, which we’d left at home, so he tracked down the unit from its serial number and confirmed that it was a warranty repair. Whereupon, he identified a technician near to us and dispatched a replacement controller to him. The technician rang us later that day (Monday) and arranged to meet us at 9am on site, on Wednesday. When he arrived, he swapped the control panel, checked that everything was working and left, job done in half an hour. We’re pretty happy with that.
While he was with us I asked him a few questions re reliability. Here’s a summary of his comments.
Todays Evolution movers aren’t as reliable as the old ones, but overall they are still pretty reliable.
Auto engaging units are no less reliable than manual ones.
The mechanical engagement parts of auto engage units never go wrong.
Given our telephone advice re lubricating the slides in auto engage movers, they clearly do require a little extra care.
We’d agree that having a fault in the first place, isn’t ideal. But if one does occur, then we’d certainly recommend Powertouch for their helpful, fast and effective service.
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jennyc
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