Kampa Awning Leaking

Posted on 21/08/2018 17:15 by Clincton

I'm tearing my hair out here with both Glossop Caravans and Kampa.

We decided to buy an air awning in January 2017 opting for a Kampa awning because they seemed to be the best from the reviews I read. We bought it from the Manchester Caravan Show with both Kampa & Glossop reps being there.

On holiday last year in August we noticed that water was gathering on the inside of the awning when it rained causing a lot of damage to the grandkids games we left in the awning.

We contacted Kampa and they told us it was either condensation or the that the awning needed to be weathered i.e. the stitching needs to swell. After looking on the Kampa website and in my instruction booklet it did indeed say this.

So we persevered and have took it out a total of 4 times when its rained with the same results.

When its dry i.e. not raining the awning gets a bit of condensation but acceptable.

So....we are guessing after the 3rd time out in the rain that it must be weathering (which to me its unacceptable to expect the awning to pass water in the first place you would accept it if it was a tent).

Ok so we have just come back from Anglesey and it rained again water developed on the inside of the awning fair to say it was worse inside the awning than it was outside as the drops where everywhere.

I contacted Glossop telling then I had photos and video footage of the problem. They told me to send it to them and they will pass it onto Kampa a week later (now) I get an E-mail telling me from the photo (not the video) Kampa are guessing its the Keder and it wants weathering (lol how many times). or use seem sealer (no offer of supplying it though).

I do have a videos which I cant post showing a build up of water on the roof canvass and looking likes it forms droplets through the canvass.

I'm not quite sure were to take this further as nothing seems to be getting resolved.

I suppose I could use the seam sealant but then would I invalidate the warranty that they don't seem to want to honor?

Looking forward to hearing about similar incidents that have a resolution

 

 

Posted on 21/08/2018 17:15 by Clincton

I'm tearing my hair out here with both Glossop Caravans and Kampa.

We decided to buy an air awning in January 2017 opting for a Kampa awning because they seemed to be the best from the reviews I read. We bought it from the Manchester Caravan Show with both Kampa & Glossop reps being there.

On holiday last year in August we noticed that water was gathering on the inside of the awning when it rained causing a lot of damage to the grandkids games we left in the awning.

We contacted Kampa and they told us it was either condensation or the that the awning needed to be weathered i.e. the stitching needs to swell. After looking on the Kampa website and in my instruction booklet it did indeed say this.

So we persevered and have took it out a total of 4 times when its rained with the same results.

When its dry i.e. not raining the awning gets a bit of condensation but acceptable.

So....we are guessing after the 3rd time out in the rain that it must be weathering (which to me its unacceptable to expect the awning to pass water in the first place you would accept it if it was a tent).

Ok so we have just come back from Anglesey and it rained again water developed on the inside of the awning fair to say it was worse inside the awning than it was outside as the drops where everywhere.

I contacted Glossop telling then I had photos and video footage of the problem. They told me to send it to them and they will pass it onto Kampa a week later (now) I get an E-mail telling me from the photo (not the video) Kampa are guessing its the Keder and it wants weathering (lol how many times). or use seem sealer (no offer of supplying it though).

I do have a videos which I cant post showing a build up of water on the roof canvass and looking likes it forms droplets through the canvass.

I'm not quite sure were to take this further as nothing seems to be getting resolved.

I suppose I could use the seam sealant but then would I invalidate the warranty that they don't seem to want to honor?

Looking forward to hearing about similar incidents that have a resolution