habitation control panel

bettsie replied on 19/03/2018 15:44

bettsie

Posted on 19/03/2018 15:44

Our motorhome has been laid up at Marquis in Northampton for 2 months waiting for a new habitation control panel, with no end point in sight! Is this the usual time it takes to get parts for a Burstner elegance 660i, Can a different companies one be fitted, as we are fed up with their excuses that it will be fixed only for them to repeatedly then claim they have not got part in yet,We have a tour booked in three weeks time so we are very worried

3 replies

ABM replied on 26/03/2018 15:00

Member

ABM

Motorhomer

Posted on 26/03/2018 15:00

You could try contacting Burstner about it, Bettsie, and try to find a Burstner Owners/ users web site. You might get some help from them.

What was the problem with the one that's faulty, please ??

1 person likes this

Boff replied on 27/03/2018 08:45

Member

Boff

Caravanner

Posted on 27/03/2018 08:45

It might be worth trying these people

http://www.aandncaravanservices.co.uk/

Regarding parts availability I can speak for Burstner but we have Hymer caravans for the last 12 years and parts availability has always been excellent Generally a couple of weeks maximum

1 person likes this

bettsie replied on 27/03/2018 20:21

Member

bettsie

Motorhomer

Posted on 27/03/2018 20:21

The control panel is not communicating with the leisure battery, the battery is charged but panel is dead, at least I think that is what is the problem. Amazingly after sending a very stroppy letter to their CEO the part is supposed to be arriving today and being fitted tomorrow, I shall not hold my breath! It is actually three months they have had Betsie !

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