Fiamma 45s Awning fails to retract fully

Seems a fairly flimsy excuse about water pooling. Awnings of this type are provided with a rafter if the canopy is over a certain length, I think 4 metre and over?  On my previous Bailey the Fiamma would occasionally fail to fully dock on one end but this was usually solved by winding out a bit and then winding back in. How much does it protrude  from the casing? 

David 

About ½ inch. I tried the winding in/out several times but makes no difference

When we had Thule fitted to our caravan the company (Rose awnings)advised that there is more damage caused to awnings when instead of just winding out about one metre, then ensuring the legs take the weight before extending it fully, otherwise the bars are under to much stress and can be damaged which can cause problems when retracting as with the OPs problem

Sorry I can't advise.  But does anyone know, it this a common problem?  We've never had it happen on the Thule.

David

You can make an adjustment to the Fiamma arms where they fit into the side of the MH. I'm surprised that your dealer hasn't done this, My OH did it to ours just like the video  shows worked a treat. 

Hope not, we have the Fiamma. Ours has a little red flag at each end, which retracts when it locks into place. I wouldn't fancy driving far if that didn't happen, not without a liberal application of Duck tape anyway.

I am always very careful to only extend it the bare minimum before putting the legs down. The chap doing our handover did stress this was very important, or damage could result. Fortunately I am reasonably tall so can manage this without something to stand on.

edit.  will have to have a look at this video in case we ever get a problem.

Although the dealer told me the claim had been rejected this was not the full story.  The UK supplier had assessed it as weather damage but forwarded all the detail including my explanation to Fiamma who would have the final say.

Fiamma also determined it was weather damage but have offered to replace the fabric and its roller as a gesture of good will,  Just waiting for the part to be delivered to the dealer.

I'm glad they are sorting it for you Prescott.  Fingers crossed that this does the trick.

David