Prescot46 replied on 05/10/2019 11:56
Posted on 05/10/2019 11:56
Has anyone experienced this problem. The awning fails to retract fully at one end and does not seat properly in the cassette. The awning is just over one year old and came with our Bailey Advance 76-4. A warranty claim was submitted by my dealer but this has been rejected which I am pursuing.
The claim was rejected following an examination of photographs sent by the dealer on the basis of weather damage. It was said that the awning fabric looks to have taken on water this in turn with the weight of the water pooling has pulled the awning arms and caused damage to the lead bar.
The failure to retract fully happened during a 5-week trip through France this summer when it rained only once and that was on the last day travelling back. When the awning is deployed I always use a curved rafter pole, which raises the centre of the awning, the tie down straps, the wider foot plates and one leg lowered. The awning is never left deployed overnight, when away from the van or when it rains.
I have seen the Fiamma technical video which appears to deal with this problem but I am wary of following the instructions until I have a final decision on my warranty claim.
Prescot46