miller1234 replied on 14/06/2018 10:47
Posted on 14/06/2018 10:47
Just 3 days into a fortnight in Cornwall & noticed Bulges in two poles in my Kampa Ace Air 400.
Messaged Kampa via Facebook Messenger & got an instant reply advising to reduce pressure slightly in the affected poles, they then couriered replacement poles to the site we are staying on completely free of charge even though the awning is now in its fourth season!
Just an hour to replace both poles on site with awning still attached to van and all back to normal.
Well done Kampa, we are all quick to criticise when problems occur but with level of service Kampa have provided they have been nothing short of exceptional.
3 people like this
miller1234
Caravanner