Deplorable / non-existent support from TomTom

Have Tom tom employed some cc it staff

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After trying to up up date our TT on line only  to be told. it can no longer be up dated .daughter put new ap on i phone called Waze it’s free and up to the minute info for speed cams road accidents and much mor

I’m familiar with Waze - indeed, I think it’s on my phone somewhere. The issue I have is not being able to use MyDrive and the fact that there’s no human support.

I fully understand after  going on line paying to then find out it can’t be updated to then go through the rigmorole of getting a refund and waiting for credit card bill to arrive hoping it’s been repaid I  don’t need the headache, can’t I just speak to someone on the phone

Having had a big rant - I thought I would add a postscript to this saga.  Despite to-ing and fro-ing over the last  few days with so-called TT Customer Support - which was of no use whatsoever, I have now worked out what the problem was.  As I suspected, it was a simple issue and - with hindsight - glaringly obvious.

It may help someone else with a similar problem.

I was using a password, generated automatically, by my password manager software to log into my TT account.  That was OK on the computer and I could log in.  However, the password contained a "&" symbol.  The format of that symbol on the TT device is different from that on a computer. 

Consequently, the device was not logging into the TT account and couldn't sync. I changed the password to something simple with no symbols - and it worked immediately.

If the error message had said "incorrect password" instead of that "services not available at the moment"  gibberish - I would have spotted it immediately.

i use Tom Tom go professional, it's pretty good but you do need to be careful of the updates as for some inexplicable reason some of their updates will break your stuff. Save settings in file before updating, at least then you can put it back as was. One other thing, despite how many times you put in the size of  you vehicle or rig it will route you up impossible lanes, which can be frustrating not least for the guy behind. Stay safe don't follow it blindly like I occasional do! The sync with phone feature is invaluable as it will read the road ahead, giving you options - especially good when there is a road traffic accident.

 

Len - that's the very reason I use the TT in conjunction with MyDrive - to avoid being 'forced' down unsuitable routes. With new routes, I research them thoroughly using Google Maps and Street View where appropriate.  When I'm happy that I've found a suitable route for car and van in tow - I replicate that in MyDrive on my computer which then automatically syncs with the TT device and is stored in "My Routes" on the device.  I know then that it will direct me exactly down the route I have selected without any stupid detours.

Relying on putting in the size of your vehicle is never going to be reliable because there isn't as yet, a database of road widths - so a cart track going in the same direction as a main road won't be viewed any differently by the satnav.